Reputation Management Specialist

A company is looking for a Reputation Specialist responsible for supporting digital consumer engagement and service recovery.

Key Responsibilities

Manage and monitor digital consumer touchpoints on various platforms

Coordinate efforts to address and resolve consumer issues effectively

Participate in on-call rotations for high-risk issues and support internal teams with digital research

Required Qualifications

Associate's degree in Marketing, Business, Communications, or a related field

1 year of experience in social media service recovery and reputation management

Ability to work in a fast-paced, collaborative environment

Empathy and compassion for addressing sensitive consumer needs

Excellent customer service skills and relationship-building abilities