Case Manager Supervisor

I.

JOB SUMMARY As part of the treatment team, the Case Manager Supervisor plans, directs, and coordinates the activities of the Case Managers within the youth housing community programming; oversees the Case Management team to ensure it meets agency expectations and goals; ensures the Case Management team maintains compliance with agency and / or grant requirements; assesses Case Management needs, develops goals and ensures that the Case Management team has a cooperative working relationship with all of the programs that they serve and, overarching, within the agency itself; supervises assigned staff and assists them in their job duties.

II.

DUTIES & ESSENTIAL JOB FUNCTIONS Manage Case Management team to ensure it operates within the rules, regulations and guidelines set forth by the agency, HAND expectations and COA.

Establish and oversee administrative procedures to meet objectives set by the program director and senior management in each program; participate in developing department goals and objectives.

Establish and maintain Case Management systems, records, and reports; recommend new approaches, policies, and procedures for continual improvement of Case Management services.

Supervise assigned staff and volunteers to ensure that they are functioning within the requirements of their job duties; provide guidance, training, assistance, and support to staff when needed, including planning, performance management, professional development, adjusting workloads as necessary, and addressing and resolving complaints to create a climate of teamwork and motivation.

Act as expert for external partners; work with the program director regarding Case Management or program licensing / certification rules, relicensing, complaints, and rulings to ensure ongoing compliance with all agencies, licensing, contractual, and legal obligations and requirements.

Operate within the guidelines of the Employee Handbook, program’s Operations Manual, Policies and Procedures and grant guidelines.

Demonstrate commitment to the social sector with a passion for MCHS’s mission and vision.

Other duties as assigned.

III.

Basic Competencies Education and Experience :

• Bachelors degree in Social Work, Counseling or Psychology from an accredited college or university; and Three (3) years of experience in a child caring institution.
• Masters degree in Social Work, Counseling or Psychology from an accredited college or university; and Two (2) years of experience in a child caring institution.

Possession of a certified full license for the State of Michigan.  Knowledge Requirements :

Skills and Abilities Needed :