Billing Analyst

A / R Billing Analyst

The A / R Billing Analyst serves as Maxio's face to the customer, joining a collaborative, customer-focused Finance team. This role ensures the accuracy and timeliness of customer billing and collections, supporting strong cash flow and a seamless client experience.

Working side-by-side with the A / R Accountant, the Billing Analyst maintains audit-ready records, upholds compliance, and collaborates across Support, Sales, and Customer Success. The position operates extensively within the Maxio billing platformthe same system our customers useensuring operational excellence through first-hand product expertise.

Essential Duties & Responsibilities

• Manage customer communications via Zendesk, ensuring timely and professional responses to billing inquiries.
• Set up and maintain customer contacts, transactions, and invoicing schedules within the Maxio platform.
• Conduct daily transaction reviews to ensure accuracy and identify expired or incomplete transactions.
• Support collections efforts by monitoring overdue accounts, researching payment statuses, and coordinating outreach.
• Assist with customer account suspensions in accordance with company policy.
• Contribute to monthly sales tax reconciliations and reporting.
• Perform ad hoc financial analyses to support operational and strategic decisions.

Knowledge, Skills, and Abilities (KSAOs)

Core Values (HYPE)

Minimum Qualifications