Events and Operations Manager (Framingham)

Events and Operations Manager (Workplace Services)

The WPS Operations Events and Operations Manager works collaboratively with the Workplace Services team to deliver on the vision and mission of the department. This role provides exceptional customer service to ensure a high level of Associate engagement and experience. We are seeking a highly organized, detail-oriented Operations Event Manager to strategically manage the planning and execution of all internal events and meetings that support our associate experience and key business functions. This role ensures that every internal touchpointfrom leadership offsites to team-building events to enterprise-wide meetingsruns smoothly on brand, and with strategic intent.

The individual will manage, implement, and continuously improve the Event Reservation process and other operations-related workflows across TJX Home Office and Campus locations. This includes leading and overseeing event logistics, stakeholder coordination, and process innovation to support seamless execution and operational excellence.

What you will do

Process Development & Implementation

• Lead change and improvement of existing event reservation process
• Drive collaboration with internal and external WPS teams to ensure successful implementation.
• Continuously evaluate and improve the process for efficiency and effectiveness.
• Event Planning & Execution Manage all aspects of event logistics including location selection, room setup and breakdown, catering, and special requests.
• Maintain the event calendar and manage scheduling, updates, and change requests.
• Ensure events are executed smoothly and meet stakeholder expectations.

Stakeholder Communication & Coordination

Continuous Improvement & Innovation

Relationship Management

Qualifications