Robotics Field Service Engineer New Atlanta, GA

At Formic, we're on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.

Built upon deep expertise in robotics and manufacturing, our unique full service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.

As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry leading solution to overcome these challenges. Fueled by our vision for a re-industrialized domestic supply chain, everything we do is aimed at growing "Made in America" products. And we're growing fast - achieving 7x growth in production hours YoY.

Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies.

About the Production Optimization Team :

The Production Optimization team is responsible for delivering uptime, performance, and insight across Formic's nationwide fleet of robotic systems. This team is deeply technical and customer-facing—at the intersection of automation engineering, field service, and business impact.

The Robotics Field Service Engineer (FSE) plays a critical role in this mission. You will diagnose issues, perform maintenance, monitor systems, and interact with customers to ensure optimal performance. You'll work hands-on with equipment from OEMs like Fanuc, Yaskawa, ABB, Universal Robots, and others across food, packaging, CPG, and logistics environments.

What You'll Do :

Field Service and Support

• Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
• Respond to alarms or escalations (remote or on-site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements)
• Provide on-site production support and informal training to operators and technicians
• Use CMMS tools (e.g. MaintainX) to log and track all field activity, asset status, and spare parts needs
• Coordinate self, vendors, and partners for in-field support—including scheduling and customer alignment
• Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards

Monitoring, Documentation, and Insights

Customer Interaction & Relationship Building

What Makes You a Great Fit :

Required :

Preferred / Bonus Points :

Success in this role looks like :

This role is ideal for field engineers who are mechanically sharp, detail-oriented, calm under pressure, and passionate about the future of American manufacturing. If you're looking to be part of a fast-paced, mission-driven company at the leading edge of automation—this is your chance.

Our Total Rewards

At Formic, we believe you perform your best when you're supported in caring for yourself and your loved ones. That's why we've thoughtfully designed a comprehensive benefits and perks package for our full-time, U.S.-based team members, including :

Compensation Philosophy

Formic's compensation packages - including salaries and equity - are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a critical part of our mutual investment : when Formic succeeds, so do you.

Final compensation packages are carefully customized based on candidate preference for cash and equity balance, experience, geographic location, and market considerations. Our goal is to attract and reward top talent who will significantly impact our organization. We're open to meaningful discussions about compensation structure to secure exceptional team members.

The anticipated base pay range for this position is detailed below.

Base Salary Range :

$70,000 - $120,000 USD

What we look for :

We're building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you!

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.

Create a Job Alert

Interested in building your career at Formic? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name

Last Name

Email

Phone

Country

Phone

Location (City)

Resume / CV

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

LinkedIn URL

How did you find out about this opportunity?

Are you located in and legally authorized to work in the United States?

Will you now or in the future require sponsorship for Formic to employ you? If so, please explain.

Are you currently located in, or willing to relocate to, the greater Atlanta area? (If relocation is required, Formic will provide financial assistance as part of a job offer.)

Have you had professional experience providing remote customer support for industrial equipment and robotics? This includes responding to customer calls and support tickets remotely : diagnosing issues; guiding customers through solutions; and triaging to onsite team members when needed

What amount of travel (within the US) are you open to?

Do you have a current, valid drivers license and access to a car? (A car and drivers license are a requirement of this role due to the local travel involved in this position; Formic provides mileage reimbursements and covers related travel and expenses.)

Describe your professional five and six-axis robotic arm experience.

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity? (mark all that apply) Select...

How would you describe your racial / ethnic background? (mark all that apply) Select...

How would you describe your sexual orientation? (mark all that apply) Select...

Do you identify as transgender? Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select...

Are you a veteran or active member of the United States Armed Forces? Select...

J-18808-Ljbffr