Medical Administrative Assistant

Overview

At Lightheart Mental Health, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Medical Administrative Assistant (Medical Assistant) , you'll be an essential part of our clinical support team.

Lightheart Mental Health team members are highly motivated by working as part of a collaborative cohesive team in a fast-paced environment. These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure and professionalism in all situations.

Compensation begins at $24 / hr, and increases based on experience, qualifications, and other relevant factors. Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Key Responsibilities

• Answer phones and take clients' calls and provide professional, accurate, satisfactory answers to their questions and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers in administrative tasks.
• Answer general questions about the practice and services provided.
• Answer internal communication questions.
• Coordinate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
• Collaborate with other team members and locations to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
• Own and manage medication logbook and download prescription monitoring report each day for review.
• Help support therapists and psychiatric providers on managing waitlists.
• Must maintain a professional dress code at all times.
• Help coordinate coverage when short staffed.
• Order and maintain all office supplies.
• Work with and support Clinical Directors and RDO with new initiatives and rollouts.
• Help to train new employees and orient new staff (day one welcome).
• Ensure all office processes and policies are being followed.
• Works closely with RDO on overall site management.
• Other duties as assigned.

Qualifications

Job Details

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