Senior FSE - West (4281)

The Senior Field Service Engineer is responsible for the service and maintenance of ATMs in their assigned territory and for assisting the Field Service Manager by providing support to the Field Service Engineers. The Senior Field Service Engineer will provide on-site support for ATMs, and they will participate in the training of Field Service Engineers. They will also assist with the staging and integration of ATMs.

Essential Functions

• Installation, repair, software loading and maintenance of ATMs or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Provide First level of technical support to the FSEs.
• Communicate best practice to all team members.
• Assist the FSM in auditing the quality of service being provided by their team members.
• Support Chronic ATMs.
• Perform Van / hub parts audit.
• Cover service performance tasks in the absence of the FSM.
• Mentor new FSEs and struggling FSEs.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Potential travel for work to areas outside your home geography where management deems necessary at a short notice.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• As a representative of NHA, provide an extraordinary experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver's license.
• Responsible with company credit card.
• Follow all security procedures.
• Other duties as assigned

Education And Experience

Physical Demands

Work Environment

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.

Equal Opportunity Employer ~ Minorities / Females / Disabled / Veteran

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