Job Division Protective Services Specialist (Austin)

Division Protective Services Specialist (Austin)

This position provides both physical and administrative security services for the company. It protects employees, customers, authorized visitors, vendors, and QuikTrip and private property from harm; and deters illegal activity, theft, and vandalism within and upon QuikTrip's property while preserving QuikTrip brand reputation as the convenience retail destination of choice. This position also provides research and documentation for security incidents occurring on QuikTrip property.

Conducts interior and exterior security checks of store grounds and as directed, Non-Store facilities. Essential tasks include :

• Identifying, reporting, and mitigating (within capabilities under the circumstances) observed life, fire, or safety hazards.
• Conducts appropriate notification to Corporate Security Operations Center to coordinate Emergency Responder or specialized services response if life, fire, or safety hazard requires immediate attention.
• Ensures internal sensitive areas and external access / egress points are secured per Corporate Security Standards.
• For observed unsecured locations, determines whether site can or should be secured or suspicious circumstances necessitate notification to appropriate Corporate Security Contact.
• Ensures personnel and vehicles observed within and on Store property and Non-Store Facilities have legitimate business need for access.
• Initiates appropriate protocols, per QuikTrip Policies and Procedures for unauthorized personnel or vehicles.
• Logs results, actions taken, and unresolved mitigation measures for all hazards and security checks conducts and disseminates to appropriate Security / Operations leadership.

Designated primary responder for Security Incident Response for incidents that occur within and upon Store property, and as directed, Non-Store facilities :

Conducts research, documentation, and preparation of evidentiary case files for security incidents occurring on QT property. Essential tasks include :

Secures and safeguards Lost and Found property. Essential tasks include :

Perform other Security / Operations-related tasks and functions as directed by Management, including :

Comply with customer service standards as outlined in Policies & Procedures, Standards of Store Operations, Customer Service Appraisal Program, and the Food Service Appraisal Program. Ensure personal appearance is clean and professional looking as stated in Policies & Procedures. Comply with local, state, and federal laws pertaining to responsible retailing, anti-trust, anti-money laundering, ADA Compliance, Food Safety, and EBT programs. Ensure customer safety by correcting or bringing harmful situations (wet floors, icy sidewalks, oil spills, etc.) to the attention of the Manager on duty, and (when feasible) remediating the condition or ensuring appropriate notice / warning of the condition (wet floor signs) is in place until such condition can be remediated.

Complete UpKeep tasks and assigned tasks by complying with QT Standards of Store Operations and Career Development Tasks Guides. This includes, but is not limited to : Stocking straws, cups, napkins, and condiments; Sweeping / mopping floors; Wiping Counters; Stocking shelves, cooler, and freezer; Cleaning grill glass and pastry cases; Clean / Detail fountain drinks, coffee, tea machines; Clean window trim / ledge; Inside Trash.

Record all hours worked to comply with wage and hour laws. Communicate problems that have an effect on store profitability and the overall business operation of the store to Manager on duty.

Treat other Store Team Members in a respectful and professional manner through effective communication and teamwork.

Reports to : Store Manager or Assistant Manager on Duty / Protective Services Team Leader / Protective Services Manager / Corporate Security Officer. Directly Supervises : N / A. Relationships : Inside the Company : Employees, Managers, Corporate Service Center, and Corporate Security Operations Center. Outside the Company : Customers, Visitors, Vendors, and other guests to QuikTrip property; Emergency First Responders.

The required specifications (education, experience, and skills) are those that the employee must have to hold the position. The desired specifications are those that are not required for the employee to hold the positions, but the employee should try to obtain the desired education, experience, and / or skills to be effective and successful in the position.

Required Education : High School diploma; Department of Public Safety (or other state equivalent) certification for Armed Security Officer; Emergency First Aid Level C (CPR / AED) certification; TASER certified; OC Spray certified; Hand irons and Baton certified.

Desired Education : Bachelor's degree (criminal justice preferred); Department of Public Safety (or other state equivalent) Peace officer or Reserve Peace Officer certification; Standard First Aid Level C (CPR C / AED) certification.

Required Experience : Three or more years as a commissioned peace officer, or five or more years reserve peace officer, armed security officer, armed investigations, or validated honorable military police service.

Desired experience : Five or more years as a commissioned peace officer; or seven or more years reserve peace officer, armed security officer, armed investigations, or validated honorable military police service. Retail store experience.

Required Skills : Patience to deal with challenging interpersonal communication / conflict resolution situations; self-motivated; good communication skills (written and verbal) in English; detail oriented; ability to work independently and within a group; ability to maintain confidentiality of sensitive information; good computer knowledge of Microsoft Office applications.

Desired skills : Leadership, complex problem solving, proven sound decision making. Designation as an ASIS Certified Protection Professional (CCP), Professional Certified Investigator (PCI), or Physical Security Professional (PSP) or equivalent. Advanced knowledge of Microsoft Office Applications.

Sensory Requirements : Using percentage range scale as listed :

Never - 0%

Occasional : 1-33%

Frequent : 34-66%

Continuous : 67-100%

Vision : Far vision acuity of at least 20 / 30 in each eye or without corrective lenses. Peripheral vision without correction of 140 degrees in the horizontal median of each eye. Vision capable of distinguishing basic color groups against a favorable background.

Hearing : The ability to verbally communicate effectively under noisy circumstances. The ability to detect or tell the difference between sounds that vary in pitch and loudness, to distinguish low intensity voice sounds from background noise. The ability to focus on a single source of sound in the presence of other distracting sounds.

Continuous- worker must be able to hear, see and speak to supervisors, coworkers, internal customers and vendors, and to identify and deal with such via the telephone or in person in order to accomplish job responsibilities.

Physical Requirements : (Frequent)-This job requires that the worker be able to stand for extended periods of time to perform work duties. (Occasional)