CNC Field Service Technician - Morgantown, WV

Job Description

Job Description

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Morris Great Lakes a division of the Morris Group, Inc, supplies CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in western New York, western Pennsylvania and West Virginia. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity.

Job Responsibilities

The Field Service Technician will have an understanding of electrical, pneumatic, and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. Duties include, but are not limited to :

• Daily travel from home to customer facilities with overnight hotel stays required when servicing remote Customer locations within the designated coverage territory or when participating in remote training programs.
• Install, commission, calibrate, maintain, address, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls / refurbishments, upgrades / retrofits, and un-installation services.
• Demonstrate a willingness to help others and be a productive team member.
• Ensure accurate documentation is completed and connect with office management daily. Efficiently update the status of machine issues, repairs, and installations using the Salesforce Lightning Customer Support computer system.
• Maintain an in-depth knowledge of machine tool industry and product lines represented by the company.
• Promote and perform preventative maintenance and successfully diagnose and resolve CNC equipment issues to the customer’s satisfaction.

Job Requirements

Other Functions :

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Benefits :

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work :

Mental and Physical Requirements :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition # : 1213B - Morgantown, WV