Junior Account Manager

Job Description

Job Description

Job Summary : The Junior Account Manager will be responsible for and assigned to key client(s) or client project(s) to support the Account Manager and broader Account team to successfully deliver the best experience and highest levels of client satisfaction.

Specifically, this critical role is vital for being part of the Account team managing assigned account(s) by assisting in setting up the delivery of advertising programs including advertising creative deadlines, technical specifications, and tracking of delivery working closely with sales and operations to maximize effectiveness of advertising campaigns during the post-sale process.

Primary Activities and Responsibilities :

• Liaison between Refuel client, Account team and operations
• Maintain line of communication between Account team, client, and Refuel operations
• Create and conduct internal / external program guidelines prior to the start of campaign (kick-off calls)
• Resolve client billing discrepancies and issues as they arise
• Resolve campaign issues in a timely and productive manner, identify and implement improvements
• Actively listen to understand client perspective and ensure continuous understanding
• Provide project management support throughout the campaign lifecycle based on client needs with direction / input from internal and external sources
• Coordinate between Refuel divisions on constructing effective plans
• Present media plans in conjunction with the Account Director to client / agency
• Develop processes, reports, tracking, etc. that may be uniquely required by assigned client(s)
• Maintain timeliness of Refuel deliverables and manage cadences aligned with all internal & external stakeholders
• Ensure timely delivery of any client deliverables required to meet client expectations
• Coordinate between operations and Finance to ensure timely delivery of necessary reporting for accurate billing
• Create post campaign reports
• Prepare client recap of executive media plan- with the assistance of Account Director / digital / marketing / offline teams
• Review POPs for accuracy and completeness
• Account Manager Back-up

Critical Qualifications :

• Well organized, strong attention to detail, stellar follow-up and excellent written and verbal communication skills·
• Experience with project management systems (preferred)
• Bachelor’s degree from an accredited institution, preferably in marketing, public relations, business or communications or relevant job experience
• 1-2 years of experience in an ad agency or media company (preferred)

Knowledge and Skills :

• Ability to be a self-starter, be attentive to details, and work independently
• Ability to establish rapport and relationships with individuals at all levels internally and externally
• Ability to manage time and effectively manage deadlines and goals
• Ability to prioritize workload and meet tight deadlines
• Comfort working in fast-paced, rapidly changing environment
• Organizational and time management skills
• Strong interpersonal skills both in person and by phone, with high professionalism
• Strong communication skills including writing, proofreading skills and speaking
• Strong project management skills
• Strong customer service ethic and high expectations for quality
• Excellent verbal and written communication
• Team oriented
• Comprehensive knowledge of media and advertising industry
• Proficient using the latest versions of Microsoft Office (Excel, Word, PowerPoint)

Job Requirements :

• Travel up to 10% may be required
• The applicant selected for this position may be required to successfully complete a background check. Passing results must be received prior to start date in new position.

Company Description

Refuel Agency is the largest provider of Media + Marketing services specializing in and reaching military, teen, college and multicultural niche audiences throughout the United States.

Refuel Agency has locations to serve our clients across the country including offices in New York, Santa Barbara, and Princeton, NJ.

Company Description

Refuel Agency is the largest provider of Media + Marketing services specializing in and reaching military, teen, college and multicultural niche audiences throughout the United States.

Refuel Agency has locations to serve our clients across the country including offices in New York, Santa Barbara, and Princeton, NJ.