Customer Service Representative III

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do :

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do :

For 150 years, Watts has built best-in-class products that are trusted bycustomers in residential and commercial settings across the world.We areat theforefront of innovation, working with cutting-edge technology to provide smart andconnected, sustainable water solutions for the future. Watts is a leading brand with aquality reputation - and we have a dynamic future ahead.

Bradley is a leader in commercial washrooms and safety solutions. Celebrating over 100 years in business, we take pride in our work as a US manufacturer. With a culture focused on innovation, quality, and family, you will know your colleagues on a first-name basis in a friendly yet professional environment where your voice matters.

Here's why you'll love working at Bradley :

Join a company where you'll meet passionate colleagues and partners from diverse backgrounds and experiences.

Enjoy a generous time off program with the option to purchase additional Paid Time Off. Benefit from twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Year's.

Benefit from work schedules that fully support your work / life balance.

Receive a competitive salary and a comprehensive benefits package, including medical, dental, life insurance, and a 401(k) with company match, among other perks.

Under direction from the Customer Service Manager, interact with customers and / or sales representatives to provide information regarding products and services. Handles the more technical or complex service questions. Work closely with team members, product management, manufacturing personnel and sales to meet customer needs and grow customer relationships. Respond to telephone, e-mail and facsimile inquiries in a fast-paced office environment.

You Will :

Professionally and expeditiously respond to various customer inquiries regarding general product information, order information, pricing and website and web tools assistance. At this level, handles the more technical or complex service questions.

Applies a high level of knowledge and judgement in resolving service, warranty or technical problems falling within established limits of authority and knowledge.

Process incoming and replacement orders for a specified, limited scope of company products within corporate guidelines.

Process order expedite requests from sales representatives and customers.

Work closely with production teams to meet customer deadlines.

Process requests for credit memos, returns and invoices within corporate guidelines.

Execute order changes, partial shipment requests cancellation requests within corporate guidelines

Provide assistance with tracking of shipments and providing freight related information according to customer requests.

Promote customer service excellence and positivity throughout the organization and continuously evaluate, identify and lead process improvements that positively impact the customer experience.

Other related duties and projects as requested.

You Have :

High school diploma or equivalent experience. Associate's Degree or higher preferred.

3 or more years experience working in a fast paced customer service environment.

2 or more years of experience working in or supporting a manufacturing or commercial plumbing environment preferred.

Basic knowledge of Microsoft Office Word, Excel and PowerPoint.

Familiar with the internet and work with information presented in websites.

Polished phone etiquette.

Before joining our team, you must successfully complete pre-employment screenings. These include :

Background Check : A comprehensive review of any relevant educational credentials, criminal records, and social security validation ensuring alignment with company standards and regulations

Drug Screen : Testing for controlled substances to maintain a safe and productive work environment.

Physical Examination : Verification of physical fitness to perform job responsibilities safely and effectively.

Completion of these requirements is necessary for finalizing employment offers and ensuring compliance with company policies.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands / fingers to push, handle or feel, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and / or move up to 10 pounds, and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception. The noise level in the work environment is usually moderate.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

Competitive compensation based on your skills, qualifications and experience

Comprehensive medical and dental coverage, retirement benefits

Family building benefits, including paid maternity / paternity leave

10 paid holidays and Paid Time Off

Continued professional development opportunities and educational reimbursement

Additional perks such as fitness reimbursements and employee discount programs

Learn more about our benefit offerings here :

How we work :

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity / paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here :

How we work :

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.