Customer Experience Partner Business Development Manager

Customer Experience Business Development Manager - Global Partner Sales

Role Overview :

As a Customer Experience Business Development Manager in Global Partner Sales, you will be responsible for developing and executing strategies that drive the full customer lifecycle-Land, Adopt, Expand, and Renew (LAER)-across diverse partner types such as Distributors and Managed Service Providers. Your mission is to empower partners to deliver exceptional customer value, foster mutual growth, and enhance profitability through a customer-centric, partner-first approach.

Key Responsibilities :

• Develop and implement customer experience strategies aligned with Cisco's LAER model to drive partner success and customer value realization.
• Collaborate closely with Partner Account Executives, Partner Success Managers, Renewal Managers, and Customer Success Specialists to orchestrate partner software and services sales strategies.
• Act as a trusted advisor to partners, helping them build lifecycle practices that increase adoption, expansion, and renewal rates.
• Leverage data, insights, and analytics to identify opportunities for upsell, cross-sell, and expansion within partner accounts.
• Support partners in creating and executing Customer Success Plans that ensure end customers fully leverage Cisco solutions and achieve desired business outcomes.
• Facilitate alignment between Cisco's buying programs, premium services, and partner sales offerings to maximize partner profitability and customer satisfaction.
• Drive partner engagement through regular meetings, enablement sessions, and sharing of best practices and tools available via Cisco's SuccessHub and other resources.
• Monitor partner performance metrics and customer health scores to proactively address risks and opportunities throughout the customer lifecycle.
• Serve as a liaison between Cisco and partners to ensure smooth contract negotiations, renewals, and adoption of new services.

Who You Are :

Preferred Qualifications :