Temporary Client Service Associate

Job Description

Job Description

ABOUT BCI

Bci provides financial services to individuals and corporations. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile, and it has more than 300 branch offices throughout Chile and representative offices in other countries.

Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

JOB SUMMARY

The Client Service Associate will be supporting Bankers / Financial Advisors within a segment-specific client base while expanding new and existing affluent customers.

They will assist Bankers / Financial Advisors and clients with administrative and operational support as core activities. However, the Client Service Associate will also perform sales activities utilizing banking, investments and credit products, primarily to contribute to the team's goals.

DUTIES OF THE POSITION

The duties of the position include, but are not limited to, the following :

Investments Side :

Back up to the Bankers / Financial Advisors, ability to process their trades and prepare their investment proposals.

Know how to explain investment proposals and assist in the rebalancing of portfolio controlling the suitability aspects of each client

Knowledge of ACATS in the transfer of assets between Broker Dealers

Gather and process new account opening and KYC documentation as well as maintain existing client information (Account Opening must be from beginning to end)

Maintain Salesforce Pipeline report updated and ready to deliver detailed information in weekly or ad hoc team meetings (Ex. :  logging emails, tasks, cases, events, etc.).

Assist Bankers / Financial Advisors updating and creating other Salesforce reports.

Work with KYC / AML Team to assist with the creation and maintenance of the Client Risk Framework using information provided by Bankers / Financial Advisors from client visits

Prepare client correspondence for Bankers / Financial Advisors’ following firm guidelines

Support customers with inquires on their investment accounts.

Assist customers with registration and inquires on the use of Netx.

Oversee all Items for attention on investment accounts (Margin calls, Tender offers, etc)

Prepare reports for internal or external clients as needed (Balance report, Bond maturity schedule, Trade blotter, etc)

Bank Side :

Communicate regularly with clients and provide full customer service, both proactively and on demand. Prepare information for customers and resolve customer inquiries, claims and requisitions regarding operational issues with team

Process account onboarding of customers in Bci Miami from beginning to end, including help with processing thru Compliance

Commercial onboarding of new clients : debit card and checkbook requests and OB registration, and follow up / management of Welcome Email sent

Open cases for Online Banking Registration for new accounts and follow up until concluded and maintain log up to date

Answer customers or Bankers / Financial Advisors inquiries on status of OB registration : search on system and if customer is not registered then open a case for registration.

BSA Radar management and completion for new account opening and client onboarding and maintenance of existing clients

Complete Maintenance Requests from beginning to end, e.g. : Follow up on changes in customers contact and mailing information, ensure proper follow up and updated on system (maintenance), complete necessary forms, follow up on AS400.

Manage any request from Documentation dept and Client Services Team, and complete any requests with the help of the banker

Manage W8 annual projects and finalize it by November of each year with 100% completion. Project includes obtaining list, and actively working on getting W8’s signed and filled out by customers

Wire transfers, process call back wire transfer instructions, transfer funds, and maintain wire transfer logs

Renewal and issue CD’s, follow- up maturity dates renewals, open and close

Places check book orders, re-orders to be processed and follow up on status

Answer phone calls and email inquiries (internal and external customer)

Deposit checks received by mail

Inactive account activations

Monitor new accounts and funding, inform respective Banker / Financial Advisor

Provide full support to clients on Debit card and Credit card products.  Follow up when required on disputes and requests.

Support customers with credit card inquiries or making / participating in conference calls of customers with AMEX

Process Collateral Requests from Home office

Support Bankers / Financial Advisors with loan processing requests.

Follow up and maintenance on customer inquiries and complaints.

Maintain complaint and error logs updated

Complete CDD’s contacting customers when needed to obtain required information.

Return Mail handling and updating address with client, and closing case with Reception / Documentation

Attend to Walk in Customers

General Requirements

Ensure compliance with all legal and regulatory requirements

Excellent communication skills, critical, customer service and problem-solving skills

Strong interpersonal and team-building skills

Detailed oriented and able to manage multiple tasks effectively

Ability to work independently and in a fast-paced environment

Ability to understand, speak, read and write English and Spanish

Ability to prepare presentations, team reports and manage excel

Effectively speaking before groups of customers or employees

Assume evolving duties and responsibilities of position

Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings and holidays as needed)

Travel as required

Provide coverage for other positions as requested

Ability to carry and lift boxes and objects that may weigh between 10 and 25 pounds

Perform additional duties and responsibilities as assigned by management

COMPLIANCE RESPONSIBILITIES

In the performance of their duties, all Bci - Miami Branch staff members are required to comply all state and federal regulatory and legal requirements, including the Bank Secrecy Act, the Federal Election Campaign Act of 1979, the Foreign Corrupt Practices Act, and the Bank Bribery Amendments Act. Additionally, all staff members must comply with in the Bci’s Personnel Manual and Code of Ethics and other policies of Bci which are either currently in place or which may become effective during the staff member’s employment.

PRE-HIRE REQUIREMENTS FOR THIS POSITION :

COMPUTER :

Ability to operate IBM compatible personal computers; Intermediate - expert  fluency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Bloomberg Screen access and other banking applications.

EDUCATION :

Bachelor’s degree in a related field or equivalent combination of coursework and work experience.

CERTIFICATIONS / LICENSES :

Series 7 & 66 (or 63 / 65) preferred, maintain licenses current and in good standing.

EXPERIENCE :

At least 5-7 years of investment experience in International Wealth Management and knowledge in Investments and Bank Products.

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