Service Desk Analyst

About the Role

The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software.

Responsibilities

• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
• Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.
• Engage customer service skills by delivering prompt and accurate answers to colleagues and the support team in a high-volume environment.
• Provide outstanding service to Huntington colleagues every day.
• Work individually and as a team to meet and exceed established goals, such as call handle time, availability, and quality goals.
• Maintain up-to-date knowledge on Huntington products, services, technology, and procedures.
• Compile documentation necessary for effectively fulfilling customer needs.
• Document all notes in the appropriate systems so staff can be educated and prepared for success.
• Follow up with customers to ensure issues are resolved.
• Drive initiatives that improve the service desk.
• Partner with internal support groups to provide the best service to colleagues.
• Other duties as assigned.

Qualifications

Required Skills

Preferred Skills

Pay range and compensation package

Seniority level

Employment type

Job function

Industries

J-18808-Ljbffr