Technical Account Manager
VirtualVocationsIrving, Texas, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Technical Account Manager to maintain and enhance customer environments while providing proactive technical guidance.
Key Responsibilities
Take ownership of customer service delivery across various services
Oversee incident, problem, and change management processes
Collaborate with internal teams to deliver a Customer First strategy
Required Qualifications
8+ years in customer-facing roles such as Technical Account Manager or Service Delivery Manager
Fluent in English and Spanish; Portuguese is a plus
Experience with service providers or cloud resellers supporting enterprise clients
ITIL Foundation certification (V4 preferred); PMP, Agile, or Six Sigma are assets
Strong organizational ability to manage competing customer demands
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Technical Account Manager • Irving, Texas, United States
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