Escalation Specialist

Job Description

Job Description

About xAI

xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

About the Role

X's Safety Organization is dedicated to ensuring users can engage with our platform safely and successfully. This includes investigating issues that may harm users or pose risks to X, with a focus on content moderation and crisis response. As a member of the Safety team, you will support crisis response efforts, analyze content with linguistic expertise, and contribute to operational improvements in a fast-paced, learning-oriented environment. This role involves exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images, requiring a commitment to protecting user safety and freedom of expression.

Responsibilities

• Support X's crisis response efforts during major incidents and real-world crises by conducting manual sweeps of the platform to identify and mitigate content moderation issues.
• Analyze and interpret user-generated content through the lens of linguistic expertise and X Rules and policies, ensuring unbiased enforcement that exceeds industry standards.
• Communicate effectively with internal teams to escalate issues and provide insights on emerging trends in user-generated content.
• Participate in an on-call rotation, collaborating with the Safety team to provide timely responses to emergency requests from around the world.
• Work across multiple operational workflows to support content moderation and crisis response efforts.
• Identify opportunities to streamline and solidify operational workflows, acting as a key feedback loop for cross-functional partners.
• Provide analyses or recommendations to inform enforcement decisions and strategic policy development based on operational insights.

Required Qualifications

Preferred Qualifications

xAI is an equal opportunity employer.

Privacy Policy and California Consumer Privacy Act (CCPA) Notice