Platform Support Engineer
VirtualVocationsSpringfield, Massachusetts, United States3 days ago
Job type
- Full-time
Job description
A company is looking for a Platform Support Engineer to provide advanced technical support and troubleshoot complex issues.
Key Responsibilities
Manage and prioritize support tickets according to SLAs, ensuring timely resolution and effective communication
Conduct thorough investigations to identify root causes of technical challenges and collaborate on solutions
Provide frontline technical support for platform-related issues reported by customers and internal stakeholders
Required Qualifications
Bachelor's degree in computer science, Information Technology, informatics, or related field
5+ years of experience in a support team or similar role within a SaaS environment
Experience with ticketing systems and software such as ServiceNow, JIRA, or Azure DevOps
Knowledge of and experience working with REST APIs
Experience with cloud-based infrastructure and services preferred
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Platform Engineer • Springfield, Massachusetts, United States
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