Helpdesk Support Engineer

Overview

Helpdesk Support Engineer

Location : Virtual

Other Consideration : Permanent Residents or U.S. Citizenship (Required)

Duties and Responsibilities

• Respond to and resolve user-reported issues related to Databricks notebooks, clusters, jobs, and workspace access
• Troubleshoot job failures, performance bottlenecks, and data ingestion errors
• Assist with user onboarding, workspace configuration, and permission management
• Monitor platform health and escalate critical incidents to engineering or cloud support teams
• Document common issues and solutions in a knowledge base to improve self-service support
• Collaborate with data engineers and IT teams to ensure seamless integration with external
• Support scheduling and orchestration tools (e.g., Airflow, Autosys) used in conjunction with Databricks

Success Factors

Education and Experience

Transitioning military and / or Veterans with IT / IS, finance, and / or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.

Work Authorization

This role requires you to live within the United States.

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.

AAP / EEO Statement

Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura's employees to perform their job duties may result in discipline up to and including discharge.

Clearance Requirement

This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.

Company Description

Sprezzatura (www.sprezzmc.com) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.

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