Resident Services Programs Supervisor

Job Description

Job Description

Programs Supervisor :

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

HOC’s Resident Services Department strives to enhance the lives of HOC customers by coordinating and implementing a vast array of high-quality programs, services, and resources. Through collaborative partnerships with Montgomery County, the federal government, and various community-based organizations, Resident Services is able to offer comprehensive service coordination, impactful resident programs, and robust supportive housing services to individuals and families who reside in HOC owned-managed properties or receive HOC housing subsidies, as well as applicants on HOC’s waitlist.

Reporting to the Vice President of Resident Services, the Programs Supervisor will serve as a valuable contributor to the Resident Services team by providing oversight, direction and supervision for a team of staff responsible for implementing successful programs, events, and other special initiatives.

Note : This is a hybrid position. Employees are eligible to work remotely two days a week once the 6-month probation period has been successfully completed.

Essential Job Duties include, but are not limited to the following :

Team Leadership & Staff Development

• Provide overall leadership, management and strategic direction to staff within the Programs team; oversee the day-to-day operations of the unit;
• Develop program guidelines, procedures, and policies for staff;
• Coach and mentor team members to grow their skills;
• Ensure employees receive ongoing training; and
• Represent HOC at meetings, events and partner engagements.

Programs Oversight

Performance Management and Budgeting

Please Note : This position includes the performance of other duties as assigned.

Minimum Qualifications

Experience :

Education :

Knowledge, Skills and Abilities :

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.