Front Desk Agent - Grand Summit Hotel

Location : Park City, UT, US

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests *and* our employees.

Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo.

Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19 unless eligible for an accommodation under applicable law*.

Join us now and receive an end-of-season bonus of $2 / hour for every hour worked!

Duties / Responsibilities :

• Provide superior service to our customers (internal and external) at all times.
• Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card.
• Check guests out, and ensure billing is correct.
• Run various computer reports at the beginning and end of the shift (checklist, D2L, D2S, Guest Folio, etc.)
• Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
• Answer a variety of questions from guests, and handle routine problems (referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members).
• Relay guest maintenance requests through Maintenance Connection, and follow up with guest after 20 minutes.
• Relay guest housekeeping requests by calling the Housekeeping department, and follow up with the guest after 20 minutes.
• Answer the switchboard within 3 rings, and transfer calls to appropriate department or person.
• Undergo computer training and gain knowledge of how hotel reservations work.
• Understand and be able to make a walk-in reservation.
• Remain knowledgeable about Owners and Owner Services program.
• Maintain knowledge of daily activities in and around the hotel, resort, and Park City area.
• Understand the intranet and Public TC-Fileserver to use for additional information.
• Be knowledgeable of the Grand Summit, Silverado, and Sundial hotel amenities and lay-out.
• Assist in general maintenance and inventory of Front Office equipment, supplies, and cleanliness of the Front Desk, PBX, and reception area.
• Must be willing to work weekends, holidays, nights, and graveyard shifts (as necessary).
• Cross-train with other departments and be able to cover shifts (as necessary).
• Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager, or Front Desk Supervisor.

Qualifications :

• High school education, plus at least one year of relevant clerical experience *required.*
• Basic typing skills with computer data entry experience *preferred.*
• Basic reading, spelling, and math skills *required.*
• Ability to converse clearly and comfortably with many different types of people *required.*
• Ability to deal courteously and efficiently with customers and other company personnel; good social manners *required.*
• Ability to learn a variety of information about the Companys lodging and recreational facilities, packages and services, as well as general information about the area *required.*
• Free Ski passes for employees and dependents
• Discount lift tickets for friends and family
• Free ski lessons
• Discounted lodging, food, gear and mountain shuttles
• Discounted bike haul & golf
• 401(k) Retirement Plan
• Excellent training and professional development

Becoming part of the Park City team means youre joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality.

And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of Americas largest mountain resort, Park City has a pulse thats as charming as it is rewarding.

Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.*

Requisition ID 413557