CRM Segmentation & Audience Manager

Audience Manager

At Floor & Decor, we're transforming spaces and careers across the country. The most exciting thing we're building isn't just floorsit's a company without ceilings where dreamers, thinkers, and doers shape our future. With over 250 stores and counting, this is where ambition meets opportunity. Are you looking for new challenges? Let's build what's next.

As the Audience Manager, you will lead the charge in defining and activating who our customers arewhere they come from, what they respond to, and how to reach them so their experience feels both personal and seamless. You'll build segmentation strategies that influence acquisition, retention, and loyalty, making a real difference in the bottom line by ensuring every touchpoint, every message, every campaign feels relevantand that it moves the business forward.

Your day consists of :

• Designing, building, and launching customer & market segmentation plansfrom research, modeling, and insight through to execution and measurement.
• Owning the flow : liaising with tech, data science, analytics, marketing, creative, and regional teams to ensure our segmentation strategy is fully leveraged and translated into action.
• Translating first-party data (CRM, behavior, predictive models) and third-party sources into insights that drive improvements in acquisition, conversion, and retention across all channels.
• Presenting and persuading : you'll lead internal discussions and present findings and recommendations to both technical and non-technical audiences (creative, marketing, operations, leadership).
• Managing research effortsfrom large, formal studies (brand tracking, customer satisfaction) to quick internal surveysto keep our understanding sharp, timely, and actionable.
• Working in close partnership with agencies, media teams, and analytics to test, optimize, and iterate segmentation models and targeting approaches.

You'll be supported with :

You'll be successful with :

Work environment / physical expectations :

We're an Equal Opportunity Employer

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to race, color, religion or religious creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy or childbirth), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Benefits & Rewards