Information Technology - Help Desk Technician I - CT, South Windsor - Job

Overview

Information Technology - Help Desk Technician I - CT, South Windsor - Job

2 days ago Be among the first 25 applicants

RCN Capital, LLC is a national, direct private lender providing time-sensitive, bridge financing to real estate investors to fund the purchase of non-owner occupied residential and commercial properties, provide bridge loans, and provide real estate-backed lines of credit.

Responsibilities

• Provide 1st level technical support; answering support queries via service desk, phone, email, and web.
• Takes ownership of user problems and is proactive when dealing with user issues, and effectively escalating more in-depth issues as appropriate.
• Responds to inquiries from users and helps them resolve hardware or software problems.
• Responsible for issue logging, tracking, analysis, reporting and management.
• Maintains records and provides reporting on repairs, down time, changes and updates.
• Responsible for documenting policies & procedures, end-user documentation, installation instructions, network and system design documents, system & script documentation, and test plans.
• Assists in maintaining and administering software and hardware inventories and licensing.
• Installs, upgrades and configures network printing, directory structures, rights, security and software.
• Setup and configure new workstations and workstation related hardware and software.
• Maintain windows updates and security updates for all workstations.
• Assist in maintaining system backups.
• Maintain virus protection on all devices.
• Support users in the use of computer equipment by providing necessary training and advice.
• Ensure that customer expectations are met or exceeded.
• Excellent interpersonal and communication skills with the ability to interact effectively with others, including various levels of management.

Position Specific Responsibilities

Required Skills

Required Experience

Preferred Experience

Education

Schedule

We Offer

We are an equal opportunity employer. Referrals increase your chances of interviewing at RCN Capital by 2x. Get notified about new Information Technology Help Desk Technician jobs in Hartford, CT.

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