Field Service Controls Engineer

ATS Company : Comecer

Requisition ID : 15503

Location :

Indianapolis, IN, US, 46250 New York City, NY, US, 10007 Charlotte, NC, US, 28277 Newark, DE, US, . Raleigh, NC, US, 27603 Charlotte, NC, US, 28217 Atlanta, GA, US, 30303 Baltimore, MD, US, 21202 Boston, MA, US, . Philadelphia, PA, US, 19102

Date : Oct 30, 2025

Field Service Controls Engineer

Location : REMOTE

Travel : Up to 50% (including domestic and international)

Salary Range : $35 - $45 per hour

About Comecer

Comecer is a global leader in advanced containment and automation technologies for theRadiopharma,Pharma, andCell & Gene Therapy (ATMP)industries. Our solutions include shielded isolators, aseptic filling systems, and modular cleanroom technologies that support cutting-edge research and production environments. We are committed to quality, compliance, and customer satisfaction across all our product lines.

Position Summary

We are seeking aField Service Controls Engineerto provide technical service and support for Comecer equipment across North America, with a focus oncontrols systemsincludingSiemens and Rockwell PLC / HMI platforms. This role combines hands-on troubleshooting, remote support, and customer relationship management, while also contributing to commercial activities such as service agreements and spare parts sales.

Key Responsibilities : Field Service

Troubleshoot, repair, and maintain Comecer industrial equipment at customer sites across the U.S. and Canada.

Provide remote technical support (Help Desk Level 1 & 2) via phone and online platforms.

Use internalFUSIONsoftware to manage service tickets and documentation.

Execute service visits based on instructions from the Service Planner; create work reports and update records.

Diagnose equipment issues and clearly communicate solutions to customers.

Provide expert support for controls-related issues, especially Siemens and Rockwell PLC / HMI systems.

Commercial Support

Ship / receive customer orders, stock shipments, and installation equipment.

Manage spare parts inventory and proactively adjust stock levels.

Organize and maintain technical documentation and user manuals.

Promote and negotiate maintenance packages, service contracts, and spare parts kits.

Build and maintain strong relationships with customers, vendors, and internal teams.

Represent Comecer and ATS brands professionally and proactively.

Industries You’ll Support

Radiopharma : Hot cells, dispensing modules, sterility testing isolators, VPHP sterilization systems.

Pharma : Aseptic filling, potent API isolators, sterility testing, ATEX isolators, Baby Phill small batch fillers.

Cell & Gene Therapy (ATMP) : Modular cell culture isolators, FlexyCult™ incubation systems, ValueCell Fill.

Qualifications :

Industrial Technical diploma (Mechanical / Electrical emphasis) or equivalent experience.

Strong experience withSiemens and Rockwell PLC / HMI programming and debugging.

Skilled in troubleshooting electrical and mechanical faults using appropriate tools and interfaces.

Solid understanding of pneumatic, hydraulic, electrical, and mechanical systems.

Experience with automation systems and customer-facing technical support.

Strong problem-solving skills and continuous improvement mindset.

Fluent in English (written and verbal); excellent interpersonal and time-management skills.

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Must be legally eligible to travel and operate a vehicle.

Why Join Comecer?

Work on cutting-edge technologies in life sciences and advanced therapies.

Be part of a global team committed to innovation and excellence.

Competitive compensation and travel opportunities.

Opportunity to grow in both technical and commercial aspects of the business.

Ready to support innovation at the intersection of automation and life sciences?

Apply today and become a key contributor to Comecer’s mission of delivering world-class solutions to the pharmaceutical and biotech industries.