Service Account Coordinator

Job Summary

Provides timely responses to customer inquiries by telephone and / or email in an in- or outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.

Essential Duties

• Delivers exceptional customer service by promptly addressing administrative needs, resolving issues, and exceeding expectations. Ensures effective communication to meet both immediate and long-term customer requirements.
• Proactively engages with customers through calls and visits to foster relationships and drive additional revenue for the company.
• Cross-sells our services to existing customers in order to meet their needs through comprehensive lifecycle facilities solutions.
• Interprets and processes work orders, reviews invoices and correspondence.
• Ensures any billable item is approved and directed to the correct customer.
• Gathers data / costs for generating proposals and enters that information into CRM to create quoted estimates. Manages customer portals with needed data.
• Continuously reviews current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency.

Minimum Requirements

Grow Your Career with TDIndustries

Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions-from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.

Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.

Join a growing team where your skills matter, and your future is built to last.

At TDIndustries, we believe opportunity should be built - and shared - by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity - never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.