Patient Care Coordination Associate

At Optum, a global leader in healthcare, we leverage technology to enhance the wellbeing of millions. Join our dedicated team to make a meaningful impact on health outcomes, connecting individuals with vital care and resources. Experience a workplace culture that values diversity, offers talented colleagues, and provides extensive benefits and career growth opportunities. Together, let's Caring. Connecting. Growing together.

Hours : Standard hours Monday through Friday, between 8 AM - 5 PM

Location : 2627 W. Jefferson Blvd. Dallas, TX

As a Patient Care Coordination Associate , your responsibilities will include :

• Verifying, re-verifying, and authorizing patient insurance coverage and eligibility through computer-based systems. Updating demographic and insurance information.
• Collecting and posting patient payments, including co-payments and outstanding balances, while managing patient encounter forms efficiently.
• Addressing patient calls and providing information on procedures and policies, escalating issues to the appropriate personnel when necessary.
• Identifying priority issues and responding to urgent needs by contacting appropriate medical staff according to established guidelines.
• Resolving patient inquiries related to appointment scheduling, billing concerns, and prescription refills.
• Documenting essential patient information in our systems and preparing patient charts for appointments, ensuring all necessary details are included.
• Maintaining our Telephone Message System (TMS) and ensuring all requests are followed up on promptly.
• Processing referrals efficiently, ensuring they align with managed care requirements.
• Educating patients on managed care plans and guiding them through the referral process.
• Scheduling and coordinating patient visits and medical procedures, keeping patients informed about their appointments.
• Communicating any changes to scheduling, including new appointments and rescheduling, to all involved parties.
• Maintaining communication with patients for recall lists and necessary follow-ups.
• Occasionally notifying medical staff about lab and diagnostic results.
• Assisting with patient navigation within the clinic and handling necessary administrative documentation.
• Providing support and guidance to office personnel on administrative policies and procedures.
• Adhering to health and safety regulations as well as compliance with departmental protocols.
• Engaging in professional development opportunities through educational programs.
• Attending meetings and conferences as required.
• Demonstrating reliable and consistent attendance.
• Performing additional related duties as needed.

Why consider a career with UnitedHealth Group? We offer competitive pay, comprehensive benefits, performance rewards, and a management team committed to your success. Some of our benefits include :

We acknowledge and reward your performance while providing clear direction for success and development in your career.

Required Qualifications :

Preferred Qualifications :

Essential Skills :

The pay for this role ranges from $16.00 to $27.69 per hour based on full-time employment factors including local labor markets and work experience. We are committed to fair labor practices.

At UnitedHealth Group, our mission is to enhance health for everyone, addressing barriers faced by marginalized communities. We aim to provide equitable healthcare solutions as part of our core priorities.

UnitedHealth Group is an Equal Employment Opportunity employer and complies with applicable laws. All qualified applicants will receive consideration for employment regardless of various characteristics protected by law.

We maintain a drug-free workplace; candidates are required to pass a drug test before employment commencement.