IT Experience and Communications Specialist

IT Experience and Communications Specialist

Join to apply for the IT Experience and Communications Specialist role at BlueScope Buildings North America, Inc.

Company Description

For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!

Overview

The IT Experience & Communications Specialist plays a vital role in bridging technical software development and user engagement within the IT Solutions Delivery team. This position enhances the user experience by ensuring BBNA's technology solutions are clearly communicated, visually intuitive, and effectively adopted by internal stakeholders and external partners. Through storytelling, UX design, and strategic messaging, the role enables stronger change management, increases IT initiative engagement, and delivers visual content that aligns with business objectives.

Key Focus Areas

• Develop and deliver clear internal communications supporting software rollouts and IT initiatives.
• Create engaging content (presentations, infographics, documentation) across digital formats.
• Support change management with messaging tailored to rollout strategy and adoption objectives.
• Build wireframes and UX mockups to visualize system enhancements and improvements.
• Partner with IT and development teams to translate user needs into clear communications and visuals.
• Identify and address usability issues in internal platforms and systems.
• Leverage digital tools (e.g., Miro, AI-based design tools) to streamline content planning and creation.
• Maintain tone, style, and consistency in messaging across all IT communications.
• Monitor and improve communication effectiveness using feedback and engagement metrics.

Required Qualifications & Experience

Desired Qualifications

Please include examples of your design work, such as UX / UI or graphic design projects. You may submit these as a PDF or provide a link to an online portfolio.

Additional Information

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.

EEO : Employer / M / F / Disabled / Protected Veteran. BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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