Customer Service Representative - State Farm Agent Team Member

Michael Yee - State Farm Agent
Sacramento, CA, US
Full-time

Job Description

Job Description

Benefits :

  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)

ROLE DESCRIPTION :

As an Account Representative for our 2 joint agencies, you are vital to our daily business operations and customers success.

You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services.

A California insurance license in good standing is required for this position.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES :

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations.

QUALIFICATIONS :

  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • See licensing requirement mentioned above
  • Experience managing client relationships is preferred
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • Dedicated to customer service
  • Able to anticipate customer needs
  • Able to effectively relate to a customer

BENEFITS :

  • Paid time off (holidays and personal / sick days)
  • Salary plus commission / bonus
  • Health benefits
  • Growth potential / opportunities for advancement within my agency
  • 21 days ago
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