Insurance Customer Service Representative

Job Description

Job Description

Aaron Perry - State Farm Agency, located in Madison, WI has an immediate opening for a full-time or part-time, Customer Service Representative. As a Customer Service Representative, you will support our agency to continually achieve its goals. You will empower our team by implementing and supporting office policies and consistently ensuring excellent and mutually beneficial customer experiences.

We seek a detail-oriented professional with stellar customer service and collaboration skills to support our agency and community by promoting State Farm products and services. If this sounds like you, please submit your resume and we will follow up with the next steps.

Responsibilities include but not limited to :

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

Qualifications :

Highly organized and detail-oriented

BENEFITS :