Principal Architect - Modern Work

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy :

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The SHI Services Principal Architect – Modern Work will lead the design and delivery of enterprise-scale collaboration, productivity, and digital workplace solutions using the Microsoft 365 ecosystem. This post-sales role is embedded within our professional services organization and is accountable for ensuring successful implementation and user adoption of Microsoft Modern Work capabilities such as Microsoft Teams, SharePoint, OneDrive, Exchange Online, Viva, Microsoft Intune and Entra ID. They will also serve as a thought leader in the Modern Work services practice. This position requires a combination of deep technical expertise, strategic leadership, and customer-facing consulting skills.

Role Description

Lead technical architecture and solution delivery for Modern Work projects across Microsoft 365, including collaboration, communications, mobile device management, and identity workloads.

Translate customer requirements and business objectives into scalable, secure, and integrated Microsoft Modern Work architectures.

Facilitate design workshops, assessments, roadmaps, and deployment planning for technologies such as Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft Intune, and Entra ID.

Provide guidance and architectural oversight throughout the project lifecycles – working closely with consultants, project managers, and customer stakeholders.

Drive adoption strategies for new ways of working, user experience optimization, and change enablement across Microsoft 365.

Align solutions with Microsoft’s Modern Work framework, and the Microsoft 365 roadmap.

Maintain architecture documentation, lead governance reviews, and ensure adherence to compliance and security requirements.

Provide mentoring and enablement to internal delivery teams and customer technical staff.

Stay current with Microsoft 365 feature releases, roadmap updates, and industry trends to guide future-state designs.

Behaviors and Competencies

Willingness to Learn : Can apply new learning to daily work, encourage and facilitate learning in others, and actively make changes to work based on feedback.

Self-Development : Can demonstrate a commitment to continuous learning and adaptability to new ideas and methods.

Leadership : Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

Strategic Thinking : Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.

Problem-Solving : Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

Analytical Thinking : Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.

Prioritization : Can take ownership of complex task management, collaborate with others to align priorities, and drive team efficiency.

Customer-Centric Mindset : Can take ownership of customer-centric initiatives, ensuring products and services align with customer needs. Collaborates with cross-functional teams to integrate customer feedback into product development.

Organization : Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

Communication : Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

Interpersonal Skills : Can communicate effectively, build relationships, resolve conflicts, influence others, and support others in developing their interpersonal skills in major situations.

Skill Level Requirements

Ability to design, implement, and configure robust Modern Work solutions, ensuring alignment with strategic objectives and technical specifications. - Expert

Ability to design comprehensive Modern Work system structures and frameworks to meet complex requirements. - Expert

The ability to design, implement, and support multi-tier applications and cloud-based architectures to meet organizational needs. - Expert

Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert

Background in large-scale Modern Work migrations and Implementations

Experience with regulated or complex environments

Demonstrated expertise designing and deploying Microsoft Teams, SharePoint Online, Exchange Online, OneDrive for Business, Microsoft Intune, and Entra ID

Experience leading complex multi workload tenant to tenant migrations

Strong knowledge of Microsoft 365 security and compliance features including Conditional Access, Information Protection, DLP, and Sensitivity Labels

Experience in user adoption, change management, and digital workplace transformation

Familiarity with Microsoft 365 automation and extensibility (Power Platform, Graph API, Python, and PowerShell

Other Requirements

Completed Bachelor’s Degree or relevant work experience required

Microsoft Certified Administrator Expert and other relevant Modern Work certifications preferred

Ability to travel occasionally

Minimum 10 years of technical experience with increasing responsibility

Experience working in professional services, consulting, or systems integration delivery models

The base salary range for this position is $144,000 - $200,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus is $180,000 - $250,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity

– M / F / Disability / Protected Veteran Status

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