RN Utilization Manager

RN Utilization Management Nurse – Frontline Opportunity
Greater Orlando, Florida

The RN Utilization Management Nurse uses clinical expertise by analyzing patient records to determine legitimacy of hospital admission, treatment, and appropriate level of care. The Utilization Management RN leverages the algorithmic logic of the platform, utilizing key clinical data points to assist in status and level of care recommendations. The UM RN is responsible for documenting findings based on department and regulatory standards. When screening criteria does not align with the physician order or a status conflict is indicated, the Utilization Management Nurse is responsible for escalation to the Physician Advisor or designated leader for additional review as determined by department standards. Additionally, the RN Utilization Management Nurse is responsible for denial avoidance strategies including concurrent payer communications to resolve status disputes.

Qualifications:

• Registered Nurse
• ADN or BSN required
• 3 years Acute Care Clinical Nursing experience required
• 2 years Utilization Management experience
• Excellent interpersonal communication and negotiation skills
• Strong analytical, data management, and computer skills
• Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components

Preferred:

• Bachelor of Science in Nursing – or other related BS or BA in addition to Nursing
• Clinical experience in acute care facility – greater than five years
• 4 years Utilization Management within Acute Care Hospital setting

Responsibilities:

• Monitors admissions and performs initial patient reviews within 24 hours of admission; and when warranted by length of stay, utilization review plan, and/or best practice guidelines, on a continuing basis
• Performs pre-admission status recommendation in Emergency Department or elective procedure settings as assigned, to communicate with providers status guidance based on available information
• Maintains thorough knowledge of payer guidelines, familiarity with payer processes for initiating authorizations, and following through accordingly to prevent loss of reimbursement, including the management of concurrent and pre-bill denials
• Ensuring all benefits, authorization requirements, and collection notes are obtained and clearly documented on accounts in the pursuit of timely reimbursement within established timeframes to avoid denials
• Works collaboratively and maintains active communication with physicians, nursing and other members of the multi-disciplinary care team to effect timely, appropriate management of claims
• Utilizes advanced conflict resolution skills as necessary to ensure timely resolution of issues
• Collaborates with the physician and all members of the multidisciplinary team to facilitate care for designated case load; monitors the patient's progress, intervening as necessary and appropriate to ensure that the plan of care and services provided are patient focused, high quality, efficient, and cost effective; facilitates the following on a timely basis Communication to third party payors and other relevant information to the care team
• Assignment of appropriate levels of care
• Ability to work independently and exercise sound judgment in interactions with physicians, payors, patients and their families
• Completion of all required documentation in the Cortex platform and in the system's electronic health record
• Escalating otherwise unresolved status conflicts appropriately and timely to the physician advisor to avoid concurrent denials
• Collaborates with medical staff, nursing staff, payor, and ancillary staff to eliminate barriers to efficient delivery of care in the appropriate setting
• Communicates with all parties (i.e., staff, physicians, payers, etc.) in a helpful and courteous manner while extending exemplary professionalism
• Anticipates and responds to inquiries and needs in an assertive, yet courteous manner. Demonstrates positive interdepartmental communication and cooperation
• Actively participates in clinical performance improvement activities
• Assists in the collection and reporting of resource and financial indicators including LOS, cost per case, avoidable days, Resource Utilization, readmission rates, concurrent denials, and appeals
• Uses data to drive decisions and plan/implement performance improvement strategies related to care management for assigned patients, including fiscal, clinical, and patient satisfaction data
• Collects, analyzes, and addresses variances from the plan of care/care path with physician and/or other members of the healthcare team
• Uses concurrent variance data to drive practice changes and positively impact outcomes
• Collects delay and other data for specific performance and/or outcome indicators as determined by Director of Care Management
• Documents key clinical path variances and outcomes which relate to areas of direct responsibility (e.g., discharge planning)
• Uses pathway data in collaboration with other disciplines to ensure effective patient management concurrently
• Ensures requested clinical information has been communicated as requested
• Monitors daily discharge reports to assure all patient stay days are authorized
• Follows up with insurance carrier to obtain complete authorization to avoid concurrent or retrospective denials
• Communicates with the other departments / team members for resolutions of conflicts between status and authorization
• Evaluates clinical review(s) and physician documentation for at-risk claims; performs additional reviews and/or include pertinent addendums to fortify/reinforce basis for accurate claim reimbursement
• Demonstrates a strong understanding of medical necessity (i.e., severity of illness, intensity of service, risk), level of acuity, and appropriate plan of care
• Interacts with physicians, physician office personnel, and/or Case Management departments on an as-needed basis to assure resolution of pending denials, which have been referred to the physician for peer-to-peer review with the Medical Director of the insurance carrier