Relationship Management, Senior

Relationship Management, Senior

Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

Shift4 provides Dynamic Currency Conversion (DCC) solutions throughout Asia and Europe through the acquisition of Global Blue. The company works with over fifty acquiring partners to offer Foreign Exchange payment services, including DCC and multi-currency processing (MCP) solutions. Shift4 plans to introduce these services in the US market in 2026. The organization is seeking a customer relationship manager to oversee customer engagement and training for a DCC implementation across Shift4's US merchant base.

This full-time, permanent hybrid role. The position requires 23 days of travel per week to the surrounding client area, and 12 days for administrative work from home or the office.

Role and Responsibilities : Increase revenue by strengthening relationships with merchant accounts and training Shift4's key US merchants on DCC and MCP services.

• Implement training strategies with key Shift4 merchants to drive DCC revenue
• Work with broader global DCC team in developing online and self-service strategies to drive DCC acceptance
• Track merchant training and progress in salesforce, providing timely updates against plans and revenue
• Increase revenue by providing targeted support and employing data-driven strategies to achieve customer satisfaction and business development goals. Identify merchant objectives and offer advice and solutions tailored to their needs
• Assess possibilities to increase Hit Rate through incentives and merchant events
• Organize and implement merchant events to support engagement and loyalty
• Set and implement Merchant Incentive Targets as required. Monitor the effectiveness of incentive programs and adjust, as necessary
• Serve as the primary liaison for the merchant to ensure the seamless delivery of the DCC service
• Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism
• Collaborate with marketing teams to develop promotional materials and campaigns Ensure marketing materials are tailored to the needs of the hotel sector and restaurant sector
• Prepare regular reports on sales performance, merchant feedback, and market insights
• Present findings to senior management and suggest actionable insights
• Ensure compliance with company policies and industry regulations
• Stay updated on regulatory changes and ensure all activities are compliant

Competencies :

Qualifications :

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.