Customer Service Representative
Job Description
Job Description
Customer Service Representative
Intro
Customer Service Representatives are the voice of Xyngular. Instead of the typical call center, our Customer Service Representatives "eat sunshine for breakfast" to provide a higher level of customer service that reinforces the company's culture and goals.
At Xyngular, we are passionate about delivering quality customer service unlike anyone else.
About the Company
Xyngular is a Utah-based network marketing company with award-winning weight loss and health products. Recognized as a Best Place to Work by Utah Business Magazine, Direct Selling News, and Inc.
Magazine, Xyngular is highly invested in our people - whether employees or independent distributors. The company goes above and beyond to make sure employees feel appreciated in the same way Customer Service Representatives go above and beyond for distributors.
What brings our success? We believe it comes from the people you work with, the work environment, and principle-centered leadership.
One of the ways that Xyngular demonstrates appreciation for its employees is through our amazing benefits. We offer competitive benefits including competitive PTO, a Healthy Life benefit, free snacks, quarterly cash incentives, and more (link).
Furthermore, we have a good time with a summer party, a winter party, and employee appreciation days.
The feeling of our call center is different than other call centers. Our Members and Distributors are excited to call Xyngular because our call center agents are intentional about providing WOW Customer Service.
What does WOW Customer Service mean? Well, it means that personal connections are more important than quickly completing the phone call.
Instead of call quotas, Customer Service Representatives are encouraged to build strong connections with our Members.
A Day in the Life
Our Member Service call center is open from Monday through Friday from 6 am to 8 pm. This allows for multiple shift options morning, afternoon, and evening depending on business needs.
For a Xyngular call center agent, providing "Wow Customer Service" begins with adequate rest, a healthy breakfast, and readiness to give happy customer service.
Customer Service Representatives start their day by taking phone calls, building connections with our members, and helping individuals with their health and financial goals.
The type of calls can range from placing orders to answering questions regarding Xyngular products to training on the compensation plan.
In between helping customers, Customer Service Representatives stay productive by answering voicemails, responding to emails, and engaging in online chats.
But don't worry, not every day is the same! A Customer Service Representative day can vary each day by attending weekly training meetings, reviewing personal development goals with your supervisor in a 1 : 1 meeting, or just hanging out with your coworkers.
There are also plenty of opportunities to interact with other departments with monthly companywide touch bases, employee events, and twice a month massage day! Xyngular call center agents are proactive and continuously look for ways they can help their team members throughout the day.
Job Qualifications
- Ability to speak with an engaging voice through phone calls, emails, and chats in English
- Desire to provide exceptional customer service
- Teachable and being willing to learn
- Desire to assist and advocate for Members and Distributors with their health journey or building their Direct Sales business
- Focused on the development of yourself and your team.
- Show proactivity and ownership over your work
If this sounds like a good fit for you please apply by following this link!
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