Senior Director, Retail Marketplace Partnerships & Operations

Senior Director, Retail Marketplace Partnerships & Operations

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We're united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams : those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

About The Role And Our Team :

The Senior Director, Retail Marketplace Partnerships & Operations is a key leader responsible for driving the performance, reliability, and growth of our commerce marketplace, integrated retail registry ecosystem, and other strategic partnerships in Travel and Fashion verticals. Reporting directly to the GM, Registry & Wedding Website, this leader oversees marketplace ecosystem strategy and operations, integrated retail partnerships, partner operations, and revenue operations ensuring every seller and partner engagement contributes meaningfully to revenue, customer experience, and brand trust.

This role blends commercial acumen with operational rigor : part business development strategist, part operator, part integrator. The ideal candidate has deep marketplace or retail-partner experience, thrives in high-growth digital environments, and can translate strategic goals into scalable operational systems.

This leader also partners closely with the New Bets / Strategic Programs team to own and operationalize active strategic partnerships post-launch or pilot ensuring that high-profile, multi-channel partnerships transition seamlessly from concept to execution to long-term value creation.

Marketplace Ecosystem Leadership :

• Own end-to-end marketplace strategy and performance, including pipeline development, category expansion, and economics modeling across marketplace categories.
• Lead partner and seller account management, ensuring best-in-class onboarding, performance optimization, compliance, and retention.
• Oversee marketplace health and fulfillment quality, ensuring consistency in catalog integrity, pricing standards, and operational compliance.

Integrated Retail & Strategic Partnerships :

Revenue Operations :

Cross-Functional Leadership & Team Management :

Successful candidates have :

Work model : This role is Together@TKWW-eligible and based near one of our office hubs. Starting September 15, 2025, you'll be expected to work in the office two days a week as part of our hybrid work model.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life's most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.

What we love about you :

What you love about us :

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

Together@TKWW is our approach to hybrid work. It's designed to support how we work best : combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.