Records and Enrollment Technician I

Office Of The Registrar And Student Records

This position is responsible for daily processes related to the Office of the Registrar and Student Records. The primary responsibilities include maintaining student records, timely processing of incoming transcripts, enrollment paperwork, and other documents pertaining to student records. Receives and fulfills requests for National University academic transcripts and transcripts for which National University is designated custodian of records. Receives and processes requests to verify enrollment and degree status. Assists in disseminating and enforcing admissions eligibility information and National University policies and procedures to students, faculty, and staff to ensure compliance. This position is also responsible for maintaining record integrity and upholding FERPA policy and compliance within administrative policies and procedures.

Document Processing and Student Record Maintenance

• Receives and reviews enrollment documents and miscellaneous student records; verifies authenticity of incoming transcripts and miscellaneous documents. Maintains log of all incoming documents. Routes documents for processing to our document management system Hyland OnBase in a timely manner.
• Uses Hyland Brainware software to review and ensure accuracy of information captured from incoming transcripts via OCR (Optical Character Recognition).
• Verifies, indexes, and uploads scanned enrollment paperwork, transcripts, and other documents to the document management system with careful attention to creating clear and legible images. Updates the student information system with received status. Communicates with students and staff by disseminating information through relevant channels and posting pertinent materials.
• Works with National Student Clearinghouse to verify complete student files, including all transcripts from transfer-eligible institutions to meet Basis for Admission requirements.
• Reviews and maintains Grade Rosters and Attendance Rosters to assist Faculty and Center Directors with entering attendance into the student information system and posting official grades.
• Answers questions related to student records requests including but not limited to official grades, course extensions, deferment, and attendance in accordance with University policy
• Ensures that the documents on file are in alignment and accurate with the Student Information System.
• Other duties as assigned.

Internal and External Inquiries

Outgoing Transcripts and Letters

Attendance Roster Maintenance

Grade Roster Maintenance

Supervisory Responsibilities : N / A

Requirements

Competencies / Technical / Functional Skills

Location : Hybrid - Spectrum Center

Travel : Occasional travel may be required.

Candidate receiving offers will be offered a salary / pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the "whole you" with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.