Strategic Operations Manager

Strategic Operations Manager

We are seeking a dynamic and compassionate individual to join us as a Strategic Operations Manager. This role will report into the General Manager of Colorado. This is a Full-Time Hybrid position based in either San Francisco, CA or Denver, CO.

As a Strategic Operations Manager, you'll be a critical operator-analyst driving our most important initiatives in Colorado. This is a high-impact, field-informed role for someone who thrives on turning ambiguity into execution. You'll dive deep with local ops and HQ platform teams to architect and scale core workflows, eliminate friction, and lift service qualityusing data to set the bar, allocate resources, and guide scaling initiatives. You'll tackle everything from 0?1 launches and process re-engineering to frontline enablement and experience design, then translate insights into crisp, actionable plans. If you have a track record of building systems, shipping results on tight timelines, and elevating teams without formal authority, this role offers a hands-on path to outsized ownership and operational leadership.

Key Responsibilities :

• Relentlessly drive market growth : Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansionno task is too big or small for you.
• Engineer and scale core processes : Systematically build, optimize, and scale new and existing operational workflowsconstantly reduce friction and drive efficiency while keeping patient / customer delight at the center.
• Run the business 'by the numbers' : Own metrics that matterset aggressive targets for key KPIs (churn, productivity, care quality, etc.) and use data to allocate resources, guide incentives, and prioritize market and product pushes.
• Set and hit aggressive goals : Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelinesno hesitancy in tackling new and ambiguous projects from zero to one.
• Obsess over continuous improvement : Proactively identify broken processes, recurring fires, and product gapsinvent and test new solutions, features, and models that make ops more seamless and scalable for care staff and families.
• Champion frontline and customer experience : Manage, motivate, and mentor care ops teams (local and remote)solve people problems, clear blockers, negotiate resources, and unlock leverage for highest impact operators.
• Think like an owner, act like an athlete : Take initiative, operate with extreme accountability, and present solutionsnot problems. Willingly flex across job functions and fill gaps wherever the org most needs your horsepower.

The Requirements :

Our Values :

Benefits :