Systems Solution Engineer - ITSM / ServiceNow

Insight XciteHerndon, VA, United States

3 days ago

Job type

Full-time

Job description

Job Description

Insight Xcite is seeking a Systems Solution Engineer to support a government client in designing and implementing a new IT Service Management (ITSM) solution using ServiceNow. This role will act as a strategic partner to government leads, shaping the "front door" for service offerings across the enterprise.

Duties and Responsibilities

Collaborate with stakeholders to gather, analyze, and prioritize business and technical requirements.
Architect and propose ServiceNow-based solutions aligned with mission goals and user needs.
Develop and deliver briefing materials, roadmaps, and progress updates for leadership.
Drive solution design and delivery independently, while ensuring alignment with enterprise architecture.
Translate complex requirements into actionable plans, documentation, and technical designs.
Serve as a trusted advisor, applying consulting and solution architecture experience to guide decision-making.

Requirements

Active TS / SCI with Full Scope Polygraph (FSP) - non-negotiable. Candidates without this clearance will not be considered.

Strong knowledge of ServiceNow capabilities, modules, and configuration options.

Demonstrated experience in requirements gathering, stakeholder engagement, and prioritization.

Excellent presentation and communication skills, with the ability to explain technical concepts to non-technical audiences.

Proven ability to work independently and manage multiple priorities.

Background in management consulting, professional services, or solution architecture.

Experience supporting government clients or working in a federal environment is highly desirable.

Preferred Qualifications

ServiceNow certifications (e.g., CSA, CIS-ITSM, CAD).

Familiarity with ITIL practices and enterprise service management.

Experience with Agile methodologies and tools.

What We Offer

100% employer-paid medical, dental, and vision insurance

Unlimited PTO plus Flex Bonus Program

401(k) with immediate vesting (no match required)

Flexible schedules

Referral bonuses

Professional development support

Want to be part of a team where your skills drive mission success? Apply now and let's talk.

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Servicenow Engineer • Herndon, VA, United States

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