Wholesale Operations Coordinator
Hype and ViceLos Angeles, CA, US15 hours ago
Job type
- Full-time
Job descriptionBachelor’s degree in a related field (Business, Supply Chain, Operations, or similar). 1+ year of experience in a related role (internships count). Strong organization and follow-through with the ability to manage multiple deadlines and priorities. Working knowledge of Excel or Google Sheets (VLOOKUP, pivot tables), comfort learning portals and EDI tool. Detail orientation for labels, barcodes, carton marking, and document accuracy. Clear written and verbal communication with customers and internal teams. Ability to work in a fast-paced environment. Work with a dynamic team in a growing apparel brand. Hybrid work model – in office 3 days a week. Competitive pay at $26-$30 per hour, health benefits, PTO, and 401(k).
Job Description
We are looking for a detail-oriented and proactive B2B Account Manager to support our largest, high-needs wholesale customers. You will act as the internal advocate and coordinator for key accounts, partnering with Operations, Warehouse, and our production teams to ensure an excellent customer experience.
Responsibilities
- Own day-to-day management of high-needs B2B accounts, ensuring orders ship on time, compliant, and without chargebacks.
- Receive vendor guidelines and create clear shipping guides per customer, including routing, labeling, carton specs, and required documents.
- Build companion guides for Warehouse and for vendors that specify packaging, tags, and any customer-specific requirements.
- Set up products and UPCs in customer portals and keep data accurate.
- Prepare and send customer-required documents.
- Coordinate all sample requests end-to-end, track shipments, and confirm timely delivery.
- Monitor production and inbound timelines, escalate risks, and drive recovery plans to protect ship dates.
- Communicate professionally with sales reps and client contacts, capturing requirements and closing the loop on issues.
Qualifications
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Operation Coordinator • Los Angeles, CA, US
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