Servicenow Engineer

Job Description

PNC is launching a strategic initiative to modernize, automate, and manage IT services, operations, and other critical business functions by transitioning to a new, out-of-the-box ServiceNow instance. This will be accomplished by aligning with industry standards for enhanced regulatory compliance, operational efficiency, and effectiveness.

As a result of the Orange Rocket program, there is a need to build our crews in support of the Service Now Platform in the following modules :

• IT Asset Management
• IT Operations
• IT Service Management
• Enterprise Service Management
• Employee Experience
• IT Portfolio Management

How is the Work Effort executed? (Workstreams and Use Cases)

• This is a foundational program within Orange Rocket and potentially could have an impact to many use cases. Engagement with key stakeholders will occur as dependencies and impacts are identified.
• 8 workstreams (ITOM, CMDB, CSDM, ITSM, End User Experience, Mnemonic Decomposition, Custom Apps & Service Catalog and Integrations & Reporting) exist, led by a Program Lead who is responsible for the overall delivery. Agile crews are aligned to deliver against the workstream objectives.
• The new platform will be delivered in a release-based approach.

Key Responsibilities :

Design and develop solutions using ServiceNow's Employee Experience Suite

Ensures infrastructure designs and upgrades are made in accordance with established ITIL standards

Collaborate with HR, IT, and Facilities teams to gather requirements and translate them into technical specifications.

Build and maintain employee journeys, case management workflows, and self-service portals.

Customize and configure ServiceNow applications using Flow Designer, UI Builder, and Script Includes.

Integrate ServiceNow with third-party systems and internal tools to support seamless employee experiences.

Ensure platform performance, scalability, and security best practices.

Participate in Agile development cycles, including sprint planning, reviews, and retrospectives.

Provide technical documentation and user training as needed.

• Skills

Servicenow, ITSM, Employee Experience, API

• Top Skills Details

Servicenow,ITSM,Employee Experience

• Additional Skills & Qualifications

Any experience with other modules :

• IT Asset Management
• IT Operations
• IT Service Management
• Enterprise Service Management
• Employee Experience
• IT Portfolio Management
• Experience Level

Expert Level

• Job Type & Location

This is a Contract to Hire position based out of Farmers Branch, TX.

• Pay and Benefits

The pay range for this position is $58.00 - $64.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Farmers Branch,TX.

• Application Deadline

This position is anticipated to close on Nov 30, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.