Customer Service Representative
Customer Service Representative
Job Category : Customer Service Requisition Number : CUSTO004815 Showing 1 location Job Details
Description
We are currently looking to hire a high-energy self-starter with a passion for helping people, resolving complex issues and an analytical mindset.
The right person will work well under pressure, thrive in a fast-paced deadline driven environment while maintaining an exceptionally positive and professional disposition.
Essential Responsibilities
- Focus on the goal of Customer Retention and Customer Satisfaction when dealing with external customers
- Receive client inquiry calls while maintaining a positive and professional attitude
- Research, negotiate and settle disputes for local and internet customers
- Document all customer issues, contacts, investigation steps, and resolution in a clear and concise manner
- Necessary follow-up for complete issue or inquiry resolution
- Use of multiple systems and applications
- Completion of necessary paperwork
- Other duties as assigned
Essential Requirements
- College Degree Preferred
- Excellent MS Excel skills
- Proficient MS Office skills
- Experience or understanding of CRM system (SalesForce or equivalent)
- Excellent oral and written communication skills
- Strong analytical and problem-solving skills
- Strong planning and organizational skills
- Strong Background in billing analysis
- Attention to detail
- Knowledgeable about the overall digital space, including social media
- Ability to manage multiple tasks and reprioritize in a fast-paced environment
- Minimum of 1 year prior customer service or equivalent experience
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
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