Intakes AttorneyLevin & Nalbandyan, LLP | LA Trial Lawyers • Los Angeles, CA, US
No longer accepting applications
Intakes Attorney
Levin & Nalbandyan, LLP | LA Trial Lawyers • Los Angeles, CA, US
5 hours ago
Job type
- Full-time
Job descriptionMissed call minimization Qualified lead conversion Call quality and SOP compliance Ensure team leads conduct weekly 1 : 1s with intake specialists and monitor calls for quality; implement AI QA tools as needed. Coordinate and deliver bi-weekly sales training for intake staff on persuasion, empathy, objection handling, and retainer conversion. Optimize Salesforce / Litify, telephony, call routing, and AI QA solutions for intake efficiency. Monitor marketing lead sources and intake data to identify trends and ROI. Produce weekly / monthly reports on KPIs, performance, and source conversion. Maintain high client service standards—ensuring every caller experiences empathy, professionalism, and trust. Handle escalated calls and ensure legal sufficiency in case qualification. Regularly audit intake scripts, retainers, and processes for compliance and accuracy. Work closely with Marketing to optimize lead quality and conversion. Coordinate with Attorneys and Case Managers for smooth client onboarding and expectations. Provide intake performance updates and strategic recommendations to firm leadership. Oversee staffing, scheduling, and coverage to ensure minimal missed calls, including weekends / after-hours. Partner with HR to recruit, onboard, and retain top intake talent. Develop a scalable intake training and onboarding program. JD and active license to practice law in California. 3+ years of personal injury or plaintiff-side litigation experience (preferred). Appetite to lead high-volume teams (20+ staff). Excellent communication, empathy, and client service skills. Ability to foster a sales-driven culture in a legal setting. Shape and scale the intake engine of a rapidly growing law firm. Competitive compensation, benefits, and advancement opportunities. 401(k) Dental insurance Health insurance Vision insurance Data reimbursement Optional life insurance Paid time off Modern office space Opportunities for professional growth and development Casual work attire Relaxed and supportive workplace culture Flexible working hours and hybrid schedule Performance incentives and goal-oriented environment Safe, lively work environment
Position Overview
We are seeking a licensed attorney to lead our Intake Department. This role goes beyond traditional management — the Intakes Attorney will establish processes, enforce KPIs, and serve as the knowledge base for intake operations. They will lead a 20+ person team (with anticipated expansion), instill a sales culture that signs retainers on the first call, and ensure exceptional client service through disciplined processes, rigorous training, and operational excellence.
Key Responsibilities
Leadership
- Lead, mentor, and manage intake specialists and team leads.
- Develop and enforce KPIs around :
Retainer sign-on-first-call rates
Technology
Client Experience
Cross-Department Leadership
Workforce Management
Qualifications
Why Join Us
Benefits
Life at Levin & Nalbandyan
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Intake Attorney • Los Angeles, CA, US
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