Director of Operations

Distribution Center Leadership

Provide strategic and operational leadership for Liberty's North Carolina Distribution Center, driving best-in-class performance across service, cost, quality, and efficiency. Own the direction of the distribution function by establishing clear operating plans, aligning resources to business priorities, and enabling continuous improvement through the Masco Operating System (MOS). Lead a multi-shift team of salaried leaders and hourly associates. Build organizational capability and ensure delivery of business objectives in support of Liberty's long-range plan.

Key Responsibilities

• Own the operational and strategic direction of the Distribution Center to deliver measurable business results and margin expansion.
• Leverage the Warehouse Management System and MOS tools to reduce costs, improve processes, and ensure high service levels for Liberty customers.
• Establish and oversee operational policies and procedures to ensure the timely, accurate, and compliant movement of inventory across Liberty and 3PL operations.
• Partner with Inventory Control to maintain Masco corporate cycle count certification and deliver world-class inventory accuracy.
• Ensure all operations meet customer compliance requirements; serve as the executive contact for customer visits and resolution of operational issues.
• Develop both short- and long-term strategic plans that support current business and enable future growth, including capital planning, technology adoption, and 3PL alignment.
• Develop and manage the operating budget for the NC Distribution Center, ensuring financial performance and value delivery.
• Partner cross-functionally with Sales, Customer Service, IT, Finance, and HR to drive improvements in workflow, service, and employee experience.
• Maintain consistent performance standards across all shifts, ensuring cost control, waste reduction, quality, and on-time delivery.
• Utilize demand forecasts and labor analytics to ensure workforce optimization across 3 shifts.
• Establish a culture of accountability and continuous improvement, embedding MOS principles, daily management, and best-practice sharing across the site.
• Build, coach, and develop a strong leadership team capable of executing strategy, engaging employees, and delivering best-in-class operational outcomes.
• Act as a role model of Liberty's values.

Education & Experience

The pay range for this position is $140,000 $170,000 annually, commensurate with experience, skills, and qualifications.

Company : Liberty Hardware

Shift 1 (United States of America) Full time