Customer Service Representative
Customer Service Representative
Job Category : SFBO-Customer Service Requisition Number : CUSTO01498 Showing 1 location Job Details
Description
This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times.
Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace.
Responsibilities include assisting and / or providing pilots and passengers with the following : fuel orders, online times, notices of arrivals / departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A / C key handling, and person, over the telephone, radio, email and facsimile communications.
The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided.
The CSR must be able to accommodate changing work hours, variable schedules and weekend work as required.
Qualifications :
- A High School diploma or GED an Associates degree is preferred;
- Experience in a dynamic, multi-tasking environment;
- Two to four years relevant experience in related field;
- Strong interpersonal, communication, organizational and customer service skills;
- A valid drivers license;
- Proficiency in basic math;
- Proficiency in the Microsoft Office suite of products;
- A typing speed of at least 40 - 60 words per minute;
- A professional appearance.
Sheltair Aviation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation and other protected glasses.
In addition to federal law requirements, Sheltair Aviation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
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