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Client Technologies Technician
Client Technologies TechnicianTalent Software Services • Columbia, SC, United States
Client Technologies Technician

Client Technologies Technician

Talent Software Services • Columbia, SC, United States
16 hours ago
Job type
  • Full-time
Job description

Daily Responsibilities

  • Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration

Manager.

  • Ensure the BitLocker encryption key is successfully stored in Active Directory
  • and InTune.

  • Ensure the Microsoft Endpoint Configuration Manager Client is installed on each
  • desktop, laptop, and tablet during the build process.

  • Ensure each desktop, laptop, and tablet stay connected to the NTS Network for
  • at least 2.5 hours after build completes.

  • Ensure that all software listed on the build sheet is installed on each desktop,
  • laptop, and tablet built.

  • Ensure that each desktop, laptop, tablet, docking station, 27" monitor, printer,
  • scanner, and any other tracked asset assigned to an end-user is properly

    documented in the designated IT Services asset Management system in

    accordance with the Desktop Support Asset Management procedure manual.

  • Diagnoses and resolves problems reported by users on endpoint hardware
  • and / or software. Record work performed in the Help Desk ticket system.

  • Perform routine maintenance and repair on equipment or contact vendor support
  • of equipment repair.

  • Assists with removal and disposal of obsolete equipment using the electronic TID
  • and Request to Dispose of Accountable Equipment and other components,

    salvaging any usable parts.

  • Performs other related duties as required.
  • Monthly Responsibilities

  • Ensure that all SCDOT Commission back up tablets are connected by patch
  • cable to the NTS Network to receive Patch Tuesday Patches. Login not

    required.

  • Tablets should be powered on using a power cord and connected by patch cable
  • on the second Friday of each month and remain connected until 12pm the

    following Wednesday.

  • Login using the local account before shutting the tablet down on the following
  • Wednesday.

  • All iPads should be powered on using the appropriate power cable and charging
  • brick for the same amount of time as the SCDOT Commission tablets. Login not

    required.

    Required Skills

  • 4+ years of experience in desktop and networked systems support; extensive
  • knowledge of desktops, laptops, tablets, printers, and scanners.

  • 2+ years of experience in computer deployments, operation, and repair
  • 2+ years of experience in hardware and software installation
  • 2+ years of experience with Microsoft Endpoint Configuration Manager
  • Experience supporting Microsoft Office Suite including but not limited to Edge
  • Browser, Excel, Outlook, PowerPoint, and Word.

  • Expertise in supporting Microsoft Windows.
  • Requires the exertion of 50 pounds of force occasionally.
  • Requires the exertion of 20 pounds of force frequently.
  • Preferred Skills

  • Experience working with a help desk ticketing system
  • Experience with NTS Network
  • Experience with Active Directory or InTune
  • Required Education / Certifications

  • High School diploma.
  • Associate or a bachelor's degree in a related field. May be substituted for
  • required work experience.

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