Daily Responsibilities
- Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration
Manager.
Ensure the BitLocker encryption key is successfully stored in Active Directoryand InTune.
Ensure the Microsoft Endpoint Configuration Manager Client is installed on eachdesktop, laptop, and tablet during the build process.
Ensure each desktop, laptop, and tablet stay connected to the NTS Network forat least 2.5 hours after build completes.
Ensure that all software listed on the build sheet is installed on each desktop,laptop, and tablet built.
Ensure that each desktop, laptop, tablet, docking station, 27" monitor, printer,scanner, and any other tracked asset assigned to an end-user is properly
documented in the designated IT Services asset Management system in
accordance with the Desktop Support Asset Management procedure manual.
Diagnoses and resolves problems reported by users on endpoint hardwareand / or software. Record work performed in the Help Desk ticket system.
Perform routine maintenance and repair on equipment or contact vendor supportof equipment repair.
Assists with removal and disposal of obsolete equipment using the electronic TIDand Request to Dispose of Accountable Equipment and other components,
salvaging any usable parts.
Performs other related duties as required.Monthly Responsibilities
Ensure that all SCDOT Commission back up tablets are connected by patchcable to the NTS Network to receive Patch Tuesday Patches. Login not
required.
Tablets should be powered on using a power cord and connected by patch cableon the second Friday of each month and remain connected until 12pm the
following Wednesday.
Login using the local account before shutting the tablet down on the followingWednesday.
All iPads should be powered on using the appropriate power cable and chargingbrick for the same amount of time as the SCDOT Commission tablets. Login not
required.
Required Skills
4+ years of experience in desktop and networked systems support; extensiveknowledge of desktops, laptops, tablets, printers, and scanners.
2+ years of experience in computer deployments, operation, and repair2+ years of experience in hardware and software installation2+ years of experience with Microsoft Endpoint Configuration ManagerExperience supporting Microsoft Office Suite including but not limited to EdgeBrowser, Excel, Outlook, PowerPoint, and Word.
Expertise in supporting Microsoft Windows.Requires the exertion of 50 pounds of force occasionally.Requires the exertion of 20 pounds of force frequently.Preferred Skills
Experience working with a help desk ticketing systemExperience with NTS NetworkExperience with Active Directory or InTuneRequired Education / Certifications
High School diploma.Associate or a bachelor's degree in a related field. May be substituted forrequired work experience.