Audio Visual Programmer

About the Role

Brookwood Recruitment Ltd is exclusively seeking a System Field Engineer to provide advanced technical support,

AV control programming, system design, and on-site commissioning expertise . This hybrid role supports customers throughout the lifecycle of strategic AV projects – from

pre‑sales design

and validation to field deployment, troubleshooting, and product feedback.

Location : Germany

or

Benelux (Belgium, Netherlands, Luxembourg) . Candidates must be able to work on secure and sensitive sites, including

MOD / Federal end users .

Main Responsibilities

Technical Support & Control Applications

Provide both remote and on‑site support for AV control systems, assisting with design, configuration, and troubleshooting.

Diagnose issues related to control software and AV hardware communication ( RS232, TCP / IP ), and third‑party device integration.

Guide customers through system setup and resolve anomalies in software or hardware operation.

System Design & Pre‑Sales Engineering

Collaborate with Project Consulting Managers and Technical Managers on large‑scale AV system designs, tenders, and proposals.

Validate technical feasibility and compliance with customer requirements.

Create alternative designs to competitive solutions using industry‑leading AV technologies.

Field Commissioning

Travel to customer sites to perform system commissioning, validation, and troubleshooting.

Ensure proper integration and functionality of AV control systems during final deployment.

Provide hands‑on support and training to clients.

Evaluate project outcomes and provide feedback to sales and technical teams.

Inform product improvement needs to the Product & Development team based on field experience and tender requirements.

Maintain awareness of certifications and specifications (medical, military, environmental) relevant to AV control systems.

Required Skills & Qualifications

Technical Expertise

Strong knowledge of

Microsoft Windows OS (servers, registry, DLLs)

and SQL databases.

Solid understanding of networking ( TCP / IP, Ethernet, IP addressing, NAT, routers ).

Proficiency in Python 3 programming .

Familiarity with communication protocols ( RS232 / RS422, infrared ).

Experience with AV system integration and control platforms (AMX, Crestron, Extron, Kramer, Biamp, or other major industry solutions).

Communication & Reporting

Fluent in

German

and

English , with excellent verbal and written communication skills.

Ability to explain technical concepts clearly to non‑technical users.

Methodical troubleshooting skills and strong attention to detail.

Regular reporting on project status using internal tools.

Able to work on secure and sensitive sites, including

MOD / Federal end users .

Education & Experience

Bachelor’s degree in Electrical Engineering, Computer Science, or a related field.

Proven experience in AV technical support, system design, and field commissioning of AV control systems.

Certification in leading AV control technologies and third‑party control systems is a plus.

For more information please reach out to Louise Wright, Director of Audio Visual.

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