Technical Support Specialist

Technical Support Specialist page is loaded## Technical Support Specialistremote type : Hybridlocations : Sacramento, Californiatime type : Full timeposted on : Posted Todayjob requisition id : R44434Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.We're Hiring for a Technical Support Specialist!If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, ! THE ROLE : The Technical Support Specialist will be responsible for providing technical support for Xylem's Flygt digital controls and monitoring portfolio for remote team members and customers. In this role, the incumbent will also support sales by configuring and processing cloud related orders. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits. CORE RESPONSIBILITIES : To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Answering incoming phone calls and responding to e-mail requests for support in a timely manner and logging high frequency issues to feed back to product and process owners
• Understand and log technical issues that require support from Sweden using the PAS system
• Central hub or Lead for our on-line product platform being the liaison between the website developers and customers. This includes Maintaining user accounts and receiving / reporting issues
• Preparation, drafting and issuing of technical documentation to support the business for demands unique to the North American market
• Assist with troubleshooting problematic performance or improvements in existing pump control systems and by demonstrating a level of knowledge and expertise that encourages the End User to upgrade their existing Xylem installation or replace Competitor products.
• Configure controllers and communication devices for cloud connectivity
• Complete order processing for cloud connectivity orders in the ERP system
• Additional duties and responsibilities may be required based on organization needs QUALIFICATIONS :
• 0-3 years Technical Support experience
• Demonstrate a good depth and breadth of knowledge for electronics and electrical systems, including but not limited to understanding wiring diagrams
• Working knowledge of order processing and marketing policies and procedures. Should also have a basic knowledge of products, customers, pricing, and logistics.
• Preferred minimum of 4-5 years customer service experience in a technical product line, B2B Preferred.
• Demonstrated customer advocacy skills
• Ability to self-motivate and work independently
• Comfortable in a fast-paced environment welcoming change and growth
• Proficiency in Microsoft Office. Experience working with CRM system (Salesforce.com, Microsoft Dynamics) a plus a strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
• Bilingual (English / French or English / Spanish) preferred
• Experience with ticket systems (Jira, Zendesk, Zoho, Helpdesk, etc.) DAY IN THE LIFE : In this role, the working environment is in an office space and the physical demands may include but not limited to regularly sitting, standing, and lifting up to 50 lbs. In addition, this role primarily will have operational hours between 8a-5p, Monday through Friday but may have days with extended hours. SALARY : Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors. Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.Disclaimer : The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey

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