Technical Support Specialist (Tier 2)

Join an Innovative Company with a Dynamic Culture!

Our company prides itself on a culture of teamwork and camaraderie.

Our primary goal is to attract and retain long-term employees with a friendly work environment, quality products, and challenging work.

Advanced Business Integrators, Inc. (ABI) has always loved the challenge of automating monumental manual tasks, hence our motto “Managing the Unmanageable”.   ABI MasterMind® is the World’s Premier Workforce Management Solution ABI MasterMind® serves over 900 of the most well-known venues in North America.  ABI’s dynamic environment breeds a feeling of “family” that appreciates values and collaboration.  ABI’s founder has deep roots in technology, including financial accounting, payroll, HRIS, and computer networking.

Over 25 years ago, ABI’s founder addressed the need for more efficient technology and oversaw the team that built an amazing product to automate a highly seasonal and variable workforce for a Major League Baseball stadium.

Today, ABI is the premier company in the public assembly workforce management industry, servicing a highly loyal customer base.

We listen closely to our clients and continuously strive to improve our interactions and products; we live by the mantra “Hug the Customer”.  OUR EMPLOYEE COMPENSATION AND BENEFITS SHOW HOW MUCH WE VALUE OUR TEAM!   $65,000 - $80,000 salary based on experience  Potential hybrid work schedule Medical, Dental, Vision, Long-term Disability, Accidental death / dismemberment, 401(k), and Life insurance Benefit premiums for the employee on several health plans are paid 100% by the company.  After one year of service, ABI will begin to pay a graduated schedule to cover the health premiums of all dependents over time.  THE OPPORTUNITY We’re seeking a Technical Support Specialist (Tier 2) to join our Technical Services Department.

This role provides advanced technical support for software, hardware, and networking issues—ensuring that our customers receive the exceptional service that sets ABI apart.

You’ll be an advocate for our clients, solving problems with a “whatever it takes” mindset and helping mission-critical operations stay online and efficient.

RESPONSIBILITIES  We are a small company with an evolving landscape!  Job duties are somewhat fluid but below is a list of key responsibilities :

• Assist customers with software deployments, configurations, and troubleshooting.
• Support hardware setup and use, including computers, printers, and mobile devices.
• Provide internal IT assistance to coworkers (including remote setup when needed).
• Work cross-functionally to resolve complex customer issues.
• Configure devices for order fulfillment and ensure smooth operation.
• Maintain clear and accurate documentation of all interactions.
• Deliver professional, patient, and effective customer service—every time.
• QUALIFICATIONS   Must have reliable transportation and ability to travel locally. 3+ years of experience in technical support or help desk roles.
• Expert-level knowledge of Windows, macOS, Android, and iOS.
• Strong understanding of TCP / IP networking and printer troubleshooting.
• Excellent written and verbal communication skills.
• Detail-oriented, proactive, and passionate about technology and customer service.
• BONUS POINTS   A working knowledge of Citrix XenApp Administration of Microsoft 365 and / or Azure We look forward to connecting and learning more about you!   Powered by JazzHR