Corporate Voice Network Engineer III

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming.

GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance;

retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience.

About The RSummary The Corporate Voice Network Engineer III provides subject matter expertise in the design, development, support, and maintenance the organization's Voice Communications infrastructure.

Core responsibilities include design data verification methods, disaster recovery, and archive solutions. The position will work with the Glacier Bancorp business units, internal Technology departments, and vendors to develop and deploy solutions that meet the business technology needs.

They will propose and implement system enhancements (both software and hardware updates) that will improve the performance, reliability, and scale of the system;

as well as provide adequate documentation on the proposed solutions. This position will exercise discretion and independent judgment overseeing the architecture, development, testing, documentation, and engineering support of key Voice Communications systems and support development ensuring a segregated test environment prior to promoting new products and services to production.

The position proactively works with internal information service teams in improving voice systems and network uptime and engineering level support and collaborates with cross-functional teams to identify and design strategic solut This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY.

The mid-rate for this position is $93,784.34 + / per year. (calculated for Kalispell, MT). Duties and Responsibilities Voice Communications Engineering Stay current with Voice Communications product and industry trends, working with project and engineering teams, business partners and suppliers to continually improve and align GBCI's Unified Communications (UCC) strategy with GBCI business leadership priorities as well as other GBCI IT strategies and practices.

Provide the design, installation and deployment of technology components from UCC vendors such as Avaya, Cisco, Microsoft and Polycom, as well as managing mission critical telecom circuit provider business Collaborate with GBCI IT architecture and engineering functions, including business analysis and information security teams to better understand and meet Voice Communications needs and goals of GBCI Divisions, through service and process improvements.

Ensure all Voice Communications is kept current and accurate including system configurations, dependencies on supporting infrastructure as well as circuit and service provider information.

Support overall GBCI IT governance policies such as Change and Incident management, including directing and mentoring Voice Network Administrators to do the same.

Create configuration, deployment guideline and standards, ensure admins adhere to and indorse GBCI Voice Communications standards.

Assist NIT leadership with vendor management with relation to projects, support, and service delivery. Report service quality, bandwidth, latency, system capacity, licensing, and uptime metrics.

Report on and drive resolution for issues related to standards and process inefficiencies and other opportunities for continual improvement.

Carry out technical strategy in the deployment of complex Voice Communications systems, as well as contributing to technical solutions and administrative maintenance.

Implement critical projects in support of a wide range of complex applications that rely on Voice Communications unctionality.

Upgrade, maintain, perform migrations, and proactively monitor critical Voice Communications systems. Install new software releases and system upgrades, evaluate and install patches;

and resolve software related problems, including working with software vendors on support tickets as needed. Contribute to and participate in the ongoing development and implementation of the company's cloud strategy.

Maintain data files and monitor system configuration to ensure data integrity. Assist with management of backups; perform system backup and recoveryService Delivery and Project Support Adhere to information security policies and promote information security within IT and among the banks.

Support and promote the use of ITIL governance processes, including incident, problem, change, release, and configuration management.

Participate and contribute in identifying standards, tools, and methods that IT should follow for proper internal control and governance processes.

Support project success by contributing to project teams, completing assigned responsibilities by agreed deadlines, and effectively communicating with the project team.

Identify, recommend, and coordinate process improvements within and across related departments to increase efficiency and improve service delivery.

Provide the vendor management, evaluating product roadmaps and planning for key changes to ensure GBCI maintains proactive capacity plans to sustain expected corporate growth.

This also includes evaluating new features and capabilities of UCC products and services and advising through IT leadership how such resources could benefit GBCI.

Escalated Incident Support Respond to escalated support needs such as complex or major incident resolution and broad scale change requests for UCC systems and services.

Monitor systems & responding to IT incidents. Collaborative troubleshooting with other teams including cross-functional diagnostics, metrics and log review for UCC devices and workloads.

Operates with a degree of autonomy and self-direction, such as bringing