Senior Strategic Operations Program Manager - Investment Products
Mercury
- is building a complete financial stack for startups. Since we launched in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. To help Mercury continue to ship new products and deliver the best experiences for our customers, we are expanding our Strategic Operations team, which leads mission-critical, cross-functional efforts that adapt to meet our highest business demands. As a team, we are committed to creating the processes and conditions for high performance, while reducing coordination costs.
As the Sr. Strategic Program Manager - Treasury, you'll partner with Mercury's Product, Compliance, and Financial Partnerships orgs to program manage key initiatives for Mercury's investment products. You'll lead large, cross-functional programs that drive company priorities and create value for internal teams, external partners, and users of Mercury's products and services. This role will report to our Director of Strategic Operations, while partnering closely within the functional teams it supports, in addition to other teams such as Marketing, Customer Support, and Relationship Management.
As Part Of The Journey, We Would Expect You To :
Own coordination and communication through large, strategic initiatives across our investment products, maintaining clarity on the initiative's workstreams, progress, blockers and next stepsWork directly with senior leaders and with cross-functional partners to manage the complexity of new investment initiatives, and ensure that all relevant internal, external, and business needs are accounted forEnsure investment initiatives are tracking towards complete compliance with external partners and federal and state regulatorsDrive swift and thorough responses to incidents, keeping customers and internal teams' needs top-of-mindDesign and implement business and operational systems and processes to simplify operations and support rigorous decision makingBe an integral part of annual planning, helping to ensure that Treasury priorities are aligned to company goalsIn some cases, partner with Mercury's data teams to drive analysis and research that will help inform strategy to support high-quality long-term decisionsThere Are Lots Of Paths That Could Lead You To Be Successful In A Role Like This; We Think The Strongest Candidates Will Have Some Of This Experience :
Have demonstrated experience leading strategic projects or programs, such as in consulting, Product Management, Program Management, Strategic Operations, Chief of Staff, or other applicable rolesExperience and a deep understanding of broker-dealers, registered investment advisers, or other investment products, especially those offered by FintechsFamiliarity with securities regulators, including FINRA and the SECExceptional stakeholder management skills, with the ability to effectively communicate and influence across various lines of business and senior-level stakeholders, and navigate teams through complex situationsAbility to work independently to identify issues, and proactively propose, build and implement solutions to address them from the ground-upComfortability working in an ambiguous, fast-paced environment, with a strong understanding of when to escalate urgent issues, and to whomHave a knack for building structure and docs to track large initiatives (Google Sheets, Notion, Linear), and comfortability with manipulating, tracking, and interpreting dataHave brought structure and simplicity to a variety of complex and ambiguous business problemsDemonstrate a strong sense of ownership, and can approach new problems with curiosity and first-principles thinkingExcellent oral and written communication skills, and time management skillsBe comfortable operating in a highly-regulated, rapidly evolving, and sometimes ambiguous environmentThe total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following :
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area : $160,900 - $201,100US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area : $144,800 - $181,000Canadian employees (any location) : CAD $152,100 - $190,000Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.