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Full Time Customer Service Representative-On Site Only
Full Time Customer Service Representative-On Site OnlyLake Elmo Bank • Lake Elmo, MN, US
Full Time Customer Service Representative-On Site Only

Full Time Customer Service Representative-On Site Only

Lake Elmo Bank • Lake Elmo, MN, US
26 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Lake Elmo Bank, an independent community bank in the east metro Twin Cities area, has an immediate opening for a Full-Time Customer Service Representative located at our Lake Elmo, MN office. This position is on site only and does not offer remote work.

Hours : 8 a.m.-5 p.m. Monday-Friday; Rotating Saturdays 8 : 45 a.m. to 12 p.m.

Benefits Include : Medical, Dental, Vision; Bank paid Life Insurance, Short Term Disability and Long Term Disability; Float time, vacation and sick time; 401(k); Employee Stock Ownership Plan.

Location : Lake Elmo, MN

Qualifications

  • High school diploma or GED.
  • At least one year of customer service related experience required.

Primary Objective of the Position :

The vast majority of Bank customers hold deposit and loan accounts. Deposits represent our primary source of funds. We continually face strong competition for deposit and loan accounts both from other banks and from nonbank investment firms. In order to retain and grow our customer base, we strive to provide personal service second to none.

The Customer Service Representative is an essential link in outstanding service to customers. This individual works with Bank customers, primarily by telephone, to respond to inquiries, execute transactions, and resolve problems.

Responsibilities

  • Handles customer inquiries and executes requested transactions effectively and efficiently, while consistently portraying an image of friendliness, courtesy, and professionalism.
  • Fully understands and consistently follows applicable policies and procedures in executing transactions and responding to inquiries; involves co-workers when appropriate.
  • Fully understands all traditional and electronic Bank products, effectively explains products to customers, problem solves with all products and makes appropriate referrals to co-works when necessary.
  • Works effectively with customers who dispute Bank policies, to maintain goodwill, while also adhering to policies and ensuring profitable relationships.
  • Works with customers seeking to close accounts or change account type; where possible, works to retain the customer; where necessary, handles closing of the account.
  • As a member of the Retail Banking Group, actively identifies customer needs and preferences and communicates observations to group.
  • About Our Organization :

    Lake Elmo Bank was chartered on August 1, 1911 and has built its tradition on a personal approach to banking. We get to know our customers so that we understand each customer's unique needs with the intent of building long-term financial relationships. This goal has been the foundation of our business for over 100 years.

    Today, with assets over 500 million dollars, Lake Elmo Bank is among the larger community banks in the State of Minnesota. Because of its unique history and the bank's commitment to community service, Lake Elmo Bank has successfully served the residents and businesses of the east metro area with a continued commitment to its tradition of service. Lake Elmo Bank was also voted "Best Bank" by the Stillwater Gazette Readers' Choice Awards.

    Lake Elmo Bank. is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact the human resources department.

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    Customer Service • Lake Elmo, MN, US

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