Operations Manager

Operations Manager (Home Health & Branch Management)

Role Summary :

BrightStar Care is a nationally recognized home care brand known for delivering compassionate, high-quality care backed by clinical excellence and operational integrity. The Operations Manager leads daily operations for BrightStar Care, ensuring smooth clinical and administrative processes, compliance, team productivity, and exceptional client care. BrightStar Care is a nationally recognized home care brand known for delivering compassionate, high-quality care backed by clinical excellence and operational integrity. This leadership role demands strategic oversight combined with hands-on management to drive efficiency, profitability, and high standards across multiple office locations.

Key Responsibilities :

Operational Leadership :

• Direct and coordinate daily office activities, including scheduling, payroll, billing, sales / marketing, recruiting, and compliance.
• Ensure adherence to BrightStar Care standards, New Jersey regulations, and Joint Commission standards.
• Conduct regular operational audits, leveraging data to enhance service delivery, caregiver efficiency, and client satisfaction.
• Act as a proxy for the owner(s) in internal decision-making, staff meetings, and urgent client escalations.

Team Management & Culture :

Client Service Excellence :

Compliance & Risk Management :

Strategic Hiring & Retention :

Technology & Operational Systems :

Reporting & Communication :

QUALIFICATIONS

Required :

Preferred :

Work Environment & Travel :

Ready to grow your career while making a difference in people’s lives? Apply today and join BrightStar Care’s mission to deliver premium healthcare solutions.